RE: Do you ask the question: How do I work with Oracle Support....?

From: Michael McMullen <>
Date: Tue, 12 Apr 2011 13:48:21 -0400
Message-ID: <SNT130-ds1776DFE7EAAD502B2EF2DFA6AB0_at_phx.gbl>


I've always suspected that this was just a way for agents to meet their targets. Answer in a certain timeframe but don't help,


Poor experiences: Several of these: spend 1-2 hours carefully documenting a problem,

and then get a phone call asking to explain what was wrong. I can't tell you how many

times I have been asked a question that was clearly shown in the uploaded documentation.

(This is not just an Oracle problem, but an industry problem - seen it elsewhere as well)  

Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist Oracle Blog: Home Page:  

Received on Tue Apr 12 2011 - 12:48:21 CDT

Original text of this message