Re: VmWare

I think the situation is slightly more subtle than "real" hardware situations. Let's say it's not an Oracle problem. Normally that means it's a bug in the OS or heaven forbid a hardware issue (yes, CPUs have bugs too). Now adding any virtualization into the mix and you have three possible layers. Real hardware, virtualized hardware and OS running on virtualized hardware. This does complicate matters somewhat as the OS vendor can also claim their software is fine and it's the virtualization that is screwing things up.

Without wanting to get into the politics of yet another evil empire, for me it highlights the usefulness of the one-vendor approach Oracle can now support. DB problem? Oracle fix it. OS problem? Oracle fix it. Virtualization problem? Oracle fix it. Hardware problem? Oracle fix it.

Feel free to replace "Oracle fix it" with "Oracle don't answer SR for several months". :)

Cheers

Tim...

On Fri, Nov 19, 2010 at 9:17 AM, Niall Litchfield <niall.litchfield_at_gmail.com> wrote:
> On Thu, Nov 18, 2010 at 8:07 PM, John Piwowar <jpiwowar_at_gmail.com> wrote:
>>
>> On Thu, Nov 18, 2010 at 10:55 AM, Wayne Smith <wts_at_maine.edu> wrote:
>>>
>>> Which is to say that, while you are welcome to run on VMware, they'll
>>> only give you support if (1) if you report a problem known to occur on
>>> native OS, or (2) if you can show the Oracle solution does not work on the
>>> native OS.  Oracle does not certify on VMware and, IMHO, Oracle does not
>>> support VMware.
>>>
>>> Shades of Ma Bell, if you ask me.
>>
>> Acutally, I've never understood why people have such a huge problem with
>> this.  Don't get me wrong, I wish Oracle would/could make a stronger support
>> statement about VMware, too, but this seems reasonable to me.  After all, if
>> I had a problem running Oracle on HP hardware (or whatever, choose your
>> favorite non-Oracle-owned hardware/OS platform combo), and it couldn't be
>> replicated in Oracle's reference implementation of that environment, I would
>> not be surprised if Oracle Support would begin a game of "vendor volleyball"
>> with the hardware vendor.  I'd be anoyed, but not surprised. :-)
>
>
> My experience recently however has been that the *first* thing that support
> have done with a virtualized system has been to blame the virtualisation
> technology. Even before requesting logs.
>
>
> --
> Niall Litchfield
> Oracle DBA
> http://www.orawin.info
>

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