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Subject: RE: Oracle Support Blog
Date: Wed, 11 Nov 2009 10:53:03 -0500
Message-ID: <5AA6C5BF38D0DA429D0D7B1A07B217480D7D00A0@NSTMC601PEX.ubsamericas.net>
In-Reply-To: <4025610e0911110747l1c868f78p16e567e57fc15fb6@mail.gmail.com>
Thread-Topic: Oracle Support Blog
References: <4AF9F2FC.7080403@optimaldba.com> <4AFA8D90.3080607@iinet.net.au> <4025610e0911110747l1c868f78p16e567e57fc15fb6@mail.gmail.com>
From: <rajendra.pande@ubs.com>
To: <wbfergus@gmail.com>,
 <dbvision@iinet.net.au>
Cc: <daniel.fink@optimaldba.com>,
 <oracle-l@freelists.org>
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Reply-to: rajendra.pande@ubs.com

Just came across another issue with the site
This was what was told to me by the support person that took the call
Even if the users are registered and migrated to the new site they may
intermittently not be able to log in.
The system will tell them that "we can not find your information"
According the call response - this is a global problem and ORACLE is
working on a fix - No ETA
Go figure...
-----Original Message-----
From: oracle-l-bounce@freelists.org
[mailto:oracle-l-bounce@freelists.org] On Behalf Of Bill Ferguson
Sent: Wednesday, November 11, 2009 10:48 AM
To: dbvision@iinet.net.au
Cc: daniel.fink@optimaldba.com; Oracle L
Subject: Re: Oracle Support Blog

I just left a comment there (on Chris Warwicki's blog), as follows:

Wow!!!!

I was able to actually log in today!

But, it is painfully obvious that one one of my many complaints was
totally ignored.

As I've stated several times previously, when I work from home, I
connect to the VPN, then establish a Remote Desktop Connection to one
of the machines in the office. After mush headache and heartache, I
got Flash installed on those machines, so I could attempt to give MOS
(or My POS) a fair chance to prove itself. And, as I have stated, this
kind of 'connectivity' SUCKS with Flash. It is horrendously slow.

It would be far better to simply offer a selection at login, similar
to what the older MOS did, asking if you wanted the Flash or HTML
version. Surely I am not the only person this simple change would
benefit. It shouldn't take more than two or three lines of code (if
that).

So, with that out of the way, I waited and waited and waited (get the
picture) for the screen to draw, and eventually went through the
"Health Checks" for the machines I work on and manage. I noticed that
the OCM metrics were collect within the 24 hours, and started going
through them, then comparing them with what the local Database Control
had to say about the same systems. It is very interesting that in only
a few cases did the metrics match. In almost all cases, what was
reported didn't match, not even closely. Problems reported by OCM
didn't show as a problem on the local Database Control, and physical
inspection of the settings, etc. on the host machine verified that the
local Database Control was in fact accurate, while OCM was completely
out to lunch.

Since better integartion with OCM, etc. was "supposed" to be one of
the criteria why the new MyPOS was created, this seems to be a pretty
serious failure. I have absolutely no faith in anything being reported
by OCM through MyPOS, and I would absolutely urge all other DBA's to
verify the results similar to what I did, before they started trusting
ANYTHING reported by MyPOS.

On a final note, any idea if I will ever receive an answer to my
biggest question (posted numerous times), on why Oracle's own software
was incapable of being used to create a new "Support" site? If
Oracle's own software was incapable, why wasn't (or isn't) an effort
being made to improve Oracle software so that the features could be
made available to Oracle customers, thereby giving Oracle customers
less of a reason to spend money with one of your competitors. If the
capability does exist with Oracle software to create a "Support" site
with the "capabilities" of your competitors software, why wasn't it
used instead?

What happened to the 'old days', of "Our software is so good, we use
it ourselves"?

-- 
-- Bill Ferguson
--
http://www.freelists.org/webpage/oracle-l


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