RE: Vendors supporting patch levels

Brian,

Philosophically you are absolutely correct in everything you say.

But getting software vendors to certify their stuff against a release of Oracle is a tough sell. They are only going to do it if they see their bottom line dropping out. I have the exact same issue with Curam software. Our current release (version 3.x) is only certified with Oracle 9.2.x. So we cannot go to Oracle 10g until Curam release 4.x is both available and wanted by our management team.

You are right in putting pressure on them to move things along. But just be patient. Document the problem for your management and let them deal with it. Remember you are "just the DBA". This is a management issue.

Good Luck.

Tom

-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of BP
Sent: Wednesday, October 19, 2005 9:25 AM To: Oracle-L
Subject: Vendors supporting patch levels

[Oracle 10g Enterprise on AIX 5L]

Hi Everyone,

It's me the neophyte dba again...I'm eager to patch our db's from 10.1.0.2 to 10.1.0.4, with the later being a prereq for the July 2005 Critical patch. We have no db's in production yet and have three vendors involved in this project. Internally, my request to patch our existing dev db's is met with extreme caution. The concern being that the vendors may or will not offer support if they haven't tested the patch themselves. Is this a normal situation? Personally I agree that we want have good relationships with the vendors, but I think they have a responsibility to respond to critical patches (install test and support to that level) in a timely manner.

To date I've informed my PM's that their is a critical patch for the db's and that since July the vulnerabilities are now public knowledge. Not sure if there's anything else I can or should do. Oh ya...I'm documenting this to cma.

Any words of wisdom are greatly appreciated.

Brian Peasey

--
http://www.freelists.org/webpage/oracle-l
--
http://www.freelists.org/webpage/oracle-l