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Return-Path: Received: from ensim.rackshack.net (root@localhost) by orafaq.net (8.11.6/8.11.6) with ESMTP id h1LGdsH18183 for ; Fri, 21 Feb 2003 10:39:54 -0600 X-ClientAddr: 209.68.248.164 Received: from newsfeed.cts.com (newsfeed.cts.com [209.68.248.164]) by ensim.rackshack.net (8.11.6/8.11.6) with ESMTP id h1LGdrQ18174 for ; Fri, 21 Feb 2003 10:39:53 -0600 Received: from fatcity.UUCP (uucp@localhost) by newsfeed.cts.com (8.9.3/8.9.3) with UUCP id FAA13907; Fri, 21 Feb 2003 05:23:22 -0800 (PST) Received: by fatcity.com (26-Feb-2001/v1.0g-b72/bab) via UUCP id 00554147; Fri, 21 Feb 2003 04:33:46 -0800 Message-ID: Date: Fri, 21 Feb 2003 04:33:46 -0800 To: Multiple recipients of list ORACLE-L X-Comment: Oracle RDBMS Community Forum X-Sender: "Boivin, Patrice J" Sender: root@fatcity.com Reply-To: ORACLE-L@fatcity.com Errors-To: ML-ERRORS@fatcity.com From: "Boivin, Patrice J" Subject: RE: GRRRRR OWS Organization: Fat City Network Services, San Diego, California X-ListServer: v1.0g, build 72; ListGuru (c) 1996-2001 Bruce A. Bergman Precedence: bulk Mime-Version: 1.0 Content-type: multipart/alternative; boundary="----_=_NextPart_001_01C2D9A3.A929F0F0" ------_=_NextPart_001_01C2D9A3.A929F0F0 Content-Type: text/plain; charset="iso-8859-1" Perhaps because no matter how many courses people attend, they won't learn how Oracle works without administering it in a real environment for a prolonged period of time. No database of previously reported cases can make technicians learn how to troubleshoot -- they must have been in situations where they were forced to find answers by themselves. Even if the helpdesk technician has a flawless memory, and memorized all the cases, he/she still won't be able to treat new cases. Not everyone can do that, and this is where the good DBAs get separated from the bad ones. Until such a trial occurs, then you get a mixed bag of technicians. Patrice Boivin Systems Analyst (Oracle Certified DBA) -----Original Message----- Sent: Thursday, February 20, 2003 7:29 AM To: Multiple recipients of list ORACLE-L >> in general since they moved most support to India >> you get analysts that are more interested in playing >> the blame game than solving problems. Being an Indian I am sad to hear this, but I have to admit there's some truth in it. It is difficult to analyze why it should be so, but it tallies with my experience (albeit little) so far. -----Original Message----- Sent: Wednesday, February 19, 2003 7:36 PM To: Multiple recipients of list ORACLE-L Yes, in general since they moved most support to India, you get analysts that are more interested in playing the blame game than solving problems. Sigh, I miss the Aussies. I sometimes used to wait to submit a TAR until they were on shift just because I got better. faster solutions. I find that I generally know more about what's going on than the new first tier support people. Allan ********************************************************* Disclaimer This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited. ********************************************************* Visit us at http://www.mahindrabt.com ------_=_NextPart_001_01C2D9A3.A929F0F0 Content-Type: text/html; charset="iso-8859-1" Message

Perhaps because no matter how many courses people attend, they won't learn how Oracle works without administering it in a real environment for a prolonged period of time.

No database of previously reported cases can make technicians learn how to troubleshoot -- they must have been in situations where they were forced to find answers by themselves. Even if the helpdesk technician has a flawless memory, and memorized all the cases, he/she still won't be able to treat new cases.

Not everyone can do that, and this is where the good DBAs get separated from the bad ones.

Until such a trial occurs, then you get a mixed bag of technicians.

Patrice Boivin
Systems Analyst (Oracle Certified DBA)

-----Original Message-----
From: Charu Joshi [mailto:joshic@mahindrabt.com]
Sent: Thursday, February 20, 2003 7:29 AM
To: Multiple recipients of list ORACLE-L
Subject: RE: GRRRRR OWS

>> in general since they moved most support to India

>> you get analysts that are more interested in playing

>> the blame game than solving problems.

Being an Indian I am sad to hear this, but I have to admit there's some truth in it. It is difficult to analyze why it should be so, but it tallies with my experience (albeit little) so far.

-----Original Message-----
From: root@fatcity.com [mailto:root@fatcity.com]On Behalf Of Nelson, Allan
Sent: Wednesday, February 19, 2003 7:36 PM
To: Multiple recipients of list ORACLE-L
Subject: RE: GRRRRR OWS

Yes, in general since they moved most support to India, you get analysts that are more interested in playing the blame game than solving problems. Sigh, I miss the Aussies. I sometimes used to wait to submit a TAR until they were on shift just because I got better. faster solutions. I find that I generally know more about what's going on than the new first tier support people.

Allan

*********************************************************
Disclaimer

This message (including any attachments) contains
confidential information intended for a specific
individual and purpose, and is protected by law.
If you are not the intended recipient, you should
delete this message and are hereby notified that
any disclosure, copying, or distribution of this
message, or the taking of any action based on it,
is strictly prohibited.

*********************************************************
Visit us at http://www.mahindrabt.com

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