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RE: end of correction support question

From: Boivin, Patrice J <BoivinP_at_mar.dfo-mpo.gc.ca>
Date: Mon, 22 Jul 2002 09:23:30 -0800
Message-ID: <F001.0049E01D.20020722092330@fatcity.com> 





Oracle Support replied:



19-JUL-02 15:23:30


UPDATE


You are mostly correct. ECS is only for supported versions of Oracle. 



However, there are some exceptions. Customers running Oracle Applications
(E-Business Suite) have full support on certain versions of Oracle software
depending on the customer, generally negotiated thru their Sales Rep.



It also depends on specific customer situations. It is pretty rare that we
do make an exception, but it can be done if the business impact is large
enough.





That tells me there will be a judgment call involved - if it is a critical
security flaw that can be ported back to previous versions, there is a small
chance that they will.  They will almost certainly do it if you are an
Oracle Applications Suite customer.



Regards,


Patrice Boivin


Systems Analyst (Oracle Certified DBA)


Systems Admin & Operations | Admin. et Exploit. des systèmes
Technology Services        | Services technologiques
Informatics Branch         | Direction de l'informatique 
Maritimes Region, DFO      | Région des Maritimes, MPO





E-Mail: boivinp_at_mar.dfo-mpo.gc.ca




 -----Original Message-----

Sent:	Monday, July 22, 2002 1:03 PM
To:	Multiple recipients of list ORACLE-L
Subject:	Re: end of correction support question





Pat,



Sorry for the formatting problems, I didn't check the format 
of the info after doing a cut/paste from metalink.



Note:   | EMS includes the following: 


        | Continuance of full metals services, 
        | consisting of: 
          ...
      ->| Error Correction Support (ECS) 






Here is a reworked version:





  | EAS includes the following: 




  | Telephone and Electronic support, consisting of: 

  | Answers to customers' questions 

  | Assistance with migration plans to a supported platform

  | and/or product Workarounds, where possible




    ---



  | EAS does NOT include the following: 




  |  Error Correction Support (ECS) - No new bug fixes 

  | Backporting of fixes 

  | Certification with supported products, newer operating

  | system versions or new compilers 




  | Escalation support, response time adherence and skill

  | availability







  | EMS will be available until 31-DEC-2005, if the customer

  | purchases EMS and has a current support contract in place. 




  | EMS includes the following: 




  | Continuance of full metals services, consisting of: 


->| Error Correction Support (ECS) 




  | Answers to customers' questions 

  | Assistance with migration plans to a supported platform

  | and/or product Backporting of fixes 

  | Escalation support, response time adherence and skill

  | availability 

  | Workarounds, where possible




    ---



->| EMS does NOT include the following: 



  |  Certification with supported products, newer operating

  | system versions or new  compilers

  








On 19 Jul 2002 at 8:15, Boivin, Patrice J wrote:


> I notice 
> 
> EAS does not include
> Error Correction Support (ECS) - No new bug fixes 
> Backporting of fixes 
> 
> EMS does not include 
> Error Correction Support (ECS) 
> Backporting of fixes 






> >


>


http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_datab

> ase_id=NOT&p_id=148054.1
> 
> excerpt:
> 
> 
> 
> --------------------------------------------------------------
> 
> Oracle Corporation
> Product Obsolescence Desupport Notice
> 
> --------------------------------------------------------------
> --------------------------------------------------------------
> 
> Product Details: Platform(s) Details: 
> Product: Oracle Server - Client, Enterprise Edition, Parallel Server,
> Personal 
> Edition, RAC & Standard Edition/Workgroup Server 
> Product Version(s): 8.1.7 (8i) 
>  Platform(s): Platform Version(s): 
> ALL Platforms ALL 
>  
> 
> 
> Desupport End Dates: Error Correction Support (ECS): 31-DEC-2003 
> Extended Assistance Support (EAS): 31-DEC-2006 
> Extended Maintenance Support (EMS): 31-DEC-2005 





...




> 
> 
> Customer Action:
> To upgrade/migrate, U.S. customers must contact Client Relations at the 
> following: (NOTE: Non-U.S. customers must contact their Oracle Local


Support

> 
> Center (LSC).) 
>   West: (719) 785-7600  Central & Mountain: (719) 635-8900 East: (407)


240-

> 8900 Toll-Free: 1-800-223-1711   
>  
> 
> Exceptions and/or Miscellaneous Information: 
> 
> 
> Extended Maintenance Support (EMS) will be offered on the following
> platforms 
> ONLY until 31-DEC-2005: 
> Compaq Alpha OpenVMS (DEC) 
> Compaq Tru64 UNIX (Digital Unix) 
> Data General Intel Unix 
> Fujitsu-Siemens RM200-600E Reliant Unix 
> HP 9000 Series HP-UX 
> IBM NUMA-Q DYNIX/ptx (Sequent) 
> IBM OS 390 (MVS) 
> IBM RS/6000 AIX 
> Intel Based Server LINUX 
> Intel Caldera Open UNIX 8 with LKP 
> Microsoft Windows 2000 
> SGI Unix 
> Sun SPARC Solaris 
> UnixWare (SCO)
> Novell NetWare Customers: 
> ALL Oracle products on Novell NetWare will be desupported 31-DEC- 2001. In

> order to ensure that customers have sufficient time to migrate to the
> terminal 




> release on Novell Netware, Oracle is extending ECS for Oracle Server - 
> Oracle8i 8.1.7 on Novell Netware until 30-SEP-2002.



...


> 
> 
> This desupport notice is addressed to the customer's contact currently on
> file 
> with Oracle Corporation. (NOTE: If the contact information is not current,

> please email the current contact information and CSI# to 


> OBSSUPP_US_at_oracle.com.) 


> This document is for informational purposes only, and is intended to
outline

> 
> Oracle Corporation's current migration path. The information in this
> document 
> is subject to change without notice at Oracle Corporation's discretion. In

> accordance with Oracle Corporation's current transfer policy, future
> releases 
> of Oracle programs (migration paths) are provided to customers who have a 
> valid support contract only. 
> Customers with a current support contract may also view the current
> desupport 
> notice via Oracle MetaLink at http://metalink.oracle.com, under "Product 
> LifeCycle" --> "Desupport Notices".




> 


>



> -
> 
> For further assistance, please email OBSSUPP_US_at_oracle.com. 
> Last modified: 12-Feb-2002 15:31:28 (U.S. Pacific Time)
> . 
> 
> ---end---





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Author: Boivin, Patrice J
  INET: BoivinP_at_mar.dfo-mpo.gc.ca

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Received on Mon Jul 22 2002 - 12:23:30 CDT












Original text of this message













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