From Henry.Poras@ctp.com Fri, 11 May 2001 12:00:52 -0700 From: Henry Poras Date: Fri, 11 May 2001 12:00:52 -0700 Subject: RE: RE: Silver vs. Gold support Message-ID: MIME-Version: 1.0 Content-Type: text/plain I was also under the impression that Oracle was just splitting up the cost for Upgrades and Support mainly because these two pieces can be dealt with differently for tax purposes. I have no clue what makes large (or even moderately small) corporations happy, but apparently this is one thing that does as my Finance dept has asked me in the past if I could split support costs into upgrade/support. (boy, talk about your run-on and on and on sentences) Henry -----Original Message----- Sent: Friday, May 11, 2001 11:27 AM To: Multiple recipients of list ORACLE-L I am confused now, I thought Oracle was "rolling up" the support costs into the license cost calculations now that they discontinued the Bronze, Silver, Gold support options. This is like income tax forms! Why can't they just create an income tax form that is only half a page long! I can't believe that politicians never promise this during election campaigns, you would think that would be a sure ticket to being elected. Likewise with Oracle, and other vendors - why complicate things needlessly? Life is bad enough as it is, why try to mess things up for other people even more. Regards, Patrice Boivin Systems Analyst (Oracle Certified DBA) Systems Admin & Operations | Admin. et Exploit. des systèmes Technology Services | Services technologiques Informatics Branch | Direction de l'informatique Maritimes Region, DFO | Région des Maritimes, MPO E-Mail: boivinp@mar.dfo-mpo.gc.ca -----Original Message----- From: Rachel Carmichael [SMTP:carmichr@hotmail.com] Sent: Friday, May 11, 2001 11:21 AM To: Multiple recipients of list ORACLE-L Subject: RE: RE: Silver vs. Gold support so the support bill we just paid should get refunded because it was for Silver Support which no longer exists? and I pay for support but they desupport the products I have paid support for, and instead of giving me the new software release so that the support I paid for is still relevant, they will charge me for the update. And not give me a prorated refund. Ya know, if I'm gonna get screwed I'd at least like to enjoy it >From: "Eric D. Pierce" >Reply-To: ORACLE-L@fatcity.com >To: Multiple recipients of list ORACLE-L >Subject: RE: RE: Silver vs. Gold support >Date: Thu, 10 May 2001 13:17:06 -0800 > >Apparently now "Bronze/Silver" is just called "Product >Support", and "Gold" is called "Premium". All 24x7. > >Upgrades have been split off. > >Of course now Metalink has to also be renamed (Oracle Ink9i, or >OInk9i?) since there is no more "Metal", right. :) > > >http://www.oracle.com/support/index.html?support_ebus.html > >---excerpt--- > >... > "Oracle Support is leveraging the power of the Internet > to deliver simpler and sharply focused support services, > while making their purchase faster and easier. To > facilitate web-based transactions, Product Support is > now priced as a percentage of list license price. > [7% of license cost (annual?)] > Additionally, software updates can be purchased separately > on a subscription basis, > [15% of license cost, annual] > and our OracleBRONZE and OracleSILVER services have been > consolidated into a single 24 x7 technical assistance > service and removed from the price list. OracleGOLD, > OracleLifecycle and our Oracle Expertise service > capabilities are now offered within the Premium Support > menu. " > >... > >---end--- > > >-- >Please see the official ORACLE-L FAQ: http://www.orafaq.com >-- >Author: Eric D. Pierce > INET: PierceED@csus.edu > >Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 >San Diego, California -- Public Internet access / Mailing Lists >-------------------------------------------------------------------- >To REMOVE yourself from this mailing list, send an E-Mail message >to: ListGuru@fatcity.com (note EXACT spelling of 'ListGuru') and in >the message BODY, include a line containing: UNSUB ORACLE-L >(or the name of mailing list you want to be removed from). You may >also send the HELP command for other information (like subscribing). _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: carmichr@hotmail.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru@fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Boivin, Patrice J INET: BoivinP@mar.dfo-mpo.gc.ca Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru@fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Henry Poras INET: Henry.Poras@ctp.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru@fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).