RE: Taking your time when a crisis occurs

Hi All,

Rachel wrote
> want to tell me how you hold off the CEO who is breathing down your neck on
> the 24x7 database that's down?

Answers are snipped, but no wonder DBA's have a bad reputation.

In this case, the proper thing to do is give the best client service possible. Forget your database, push your keyboard away, focus, really concentrate, on your client (boss) and ask what can you help him/her with.

When they jump up and down asking why is the db not up yet, state that his/her problem must be extremely important to bother you while a db is down and that you feel it is in the best interests of the corporation to devote all of your skills to fix it. Once you have cleaned up his/her problem you will then proceed to fix the db.

Amazing how fast the boss's problem (along with the boss) disappears.

:)

Dave

-- 
Dave Morgan
DBA, Cybersurf
Office: 403 777 2000 ext 284


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Dave Morgan
http://www.onlinerenter.com
Calgary's Online Rental Marketplace
dave_at_onlinerenter.com
403 399 2442
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