| Service Request - Task Template mapping [message #193215] |
Fri, 15 September 2006 05:39  |
crmoraclefanindia
Messages: 5
Registered: September 2006
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Junior Member |
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Service Request - Task Template mapping
Somebody Please explain:
As per the user guide & help menu I understand:
When a particular type of Service Request with a particular problem code is entered, immediately a Task is created,
However I am not getting this working , I am still getting all the options in create task window LOV.
How does this function?
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| Re: Service Request - Task Template mapping [message #197660 is a reply to message #197294] |
Thu, 12 October 2006 03:54  |
crmoraclefanindia
Messages: 5
Registered: September 2006
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Junior Member |
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As per the help menu available, this set up is about automatically creating a task , when a particualr problem code and service request type are encountered in SR. the task is also assigned automatically,
However this setup is not working,(I tried to set up a profile option of %auto%assign%task
please tell anything more needs to be done.
Regards
KEDAr
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