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Oracle Financial Services Global Survey Reveals Consumer Expectations for Digital Banking

Wed, 2018-04-11 07:30
Press Release
Oracle Financial Services Global Survey Reveals Consumer Expectations for Digital Banking 67 percent of consumers surveyed have made the switch to digital; increasingly open to non- bank options

Oracle Industry Connect—New York, NY.—Apr 11, 2018

Today Oracle announced the results of a new global study that delves into consumer’s sentiment, behavior and expectations around banking. Findings from The New Digital Demand in Retail Banking report shows that banking today needs to be better integrated into customers’ digital lifestyle, providing service that is instant, integrated with social platforms, and most importantly, driven by data.

To better understand the expectations and preferences of today’s customers, Oracle surveyed 5,200 respondents from 13 countries around the globe. The survey delved into four key customer banking stages with respect to digital: opening a bank account, payments and transfers, personal loans and mortgages, and personal finance management and investment services.

“Consumers have already made the switch to digital banking for its ease and convenience,” said Sonny Singh, senior vice president and general manager of Oracle's Financial Services Global Business Unit. “While customers are generally satisfied with basic banking services, their satisfaction drops when attempting more complex transactions such as securing a loan. Banks today must provide a more seamless customer experience or run the risk of losing out to non-banking alternatives.”

The Digital Switch is Complete

The vast majority of consumers have moved from the traditional ways of banking, such as visiting physical branches, to primarily banking online, and are increasingly open to trying new digital platforms.

  • 81 percent of consumers are using digital channels to engage with their bank

  • 69 percent of respondents want their entire financial lifecycle on digital channels

  • Across all four banking stages, customers listed best rates or returns and experience as the most important considerations in today’s financial decisions

  • Consumers from India, China, Indonesia and Brazil ranked as the most open to trying new digital platforms, while the U.S. fell in middle of the pack at seventh. This look at “digital openness” suggests that banks operating in mature developed economies must capitalize on the digital banking lifestyle to win over customers

Mind the Gap: Fintechs make in-roads on traditional banks’ business

Trust, best rates or returns and experience are the top three most important factors for choosing a service provider. However, when consumers go into the banking lifecycle, the quality of rates and experience triumphs trust. The digital prowess of new non-bank options makes them an attractive alternative to traditional banks. As a result, banks are seeing an erosion in their core business.

  • One-third of customers are looking for alternatives for personal loans and mortgages because of the unsatisfactory experience

  • More than 40 percent of customers think non-banks assist them best in their personal finance management and investment needs, indicating dissatisfaction with traditional banks in this area

  • 66 percent of customers say that experience is a major factor when choosing payment and transfer services, meaning consumer banks cannot afford to rest in this area

  • While customers between 20 and 52 prefer opening a bank account through digital channels, young consumers between 16-19 years old still prefer non-digital channels like physical branches, likely due to lack of experience, reminding banks of the importance of face-to-face assistance

Don’t Expect Brand Loyalty

With customers perceiving fintechs and non-bank options favorably, attachment to traditional banks is decreasing. To retain their current customer base, banks need to deliver value, consistency in services and a higher standard of experience that meets the expectations of today’s customers.

  • 30 percent of those who have not tried a non-bank product or platform before say they are open to trying them

  • Banks are highly trusted (65%) as a financial partner but are lacking in the other considerations, such as best rates or returns and benefits, which non-banks are highly associated with

  • Cryptocurrencies topped the list when people were asked what non-bank alternative they have not used but are most keen to try, followed by independent online personal finance and/or wealth management apps, and independent digital-only fintech banks

The future of banking is clear. Today’s banking customers have come to expect the omnichannel experience—service where and when they want it no matter what the platform is. The winners and losers will come down to those who embrace and accelerate change to serve their customers.

Contact Info
Judi Palmer
Oracle
+1-650-607-6598
judi.palmer@oracle.com
Brian Pitts
Hill+Knowlton Strategies
+1 312 475 5921
brian.pitts@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Judi Palmer

  • +1-650-607-6598

Brian Pitts

  • +1 312 475 5921

“The Loyalty Divide - Operator and Consumer Perspectives, Hotels 2018” Reveals Operators Are Struggling to Find Relevance Among Younger Guests that Demand More Personalized Incentives and Experiences

Wed, 2018-04-11 07:00
Press Release
“The Loyalty Divide - Operator and Consumer Perspectives, Hotels 2018” Reveals Operators Are Struggling to Find Relevance Among Younger Guests that Demand More Personalized Incentives and Experiences Oracle Hospitality Report Highlights Four Guest Archetypes and the Opportunity to Capture the Trust of Emerging Generations through Deeper Interactions and Social Influencers

Oracle Industry Connect—New York, NY.—Apr 11, 2018

Oracle today announced the findings of a global study titled “The Loyalty Divide, Operator and Consumer Perspectives, Hotels 2018” auditing consumer perceptions and hospitality brand realities of loyalty programs and influences. “The Loyalty Divide” reveals that hotel operators believe they offer personalized and relevant rewards while consumers disagree and look to social influencers for aspirational recommendations that drive their travel experience.

“Oracle Hospitality envisions a future where loyal guests are rewarded for their behaviors as we evolve beyond a transaction-based redemption model,” said Mike Webster, senior vice president and general manager, Oracle Hospitality. “Hotel brands and operators need to deliver unique and personalized connections that improve revenue capture and help engage guests in the discovery of new properties and travel destinations.”

Hotels believe that guests would openly sign up to every loyalty program (61 percent) compared to the reality that consumers are much more selective and look for programs with real relevance: 30 percent rarely join loyalty programs, 46 percent only sign up to select relevant programs and 24 percent sign up to every loyalty program. The divide between brand offerings and consumer perception is more apparent when evaluating relevance with 54 percent of hotels believing their offers are mostly relevant while only 22 percent of guests believe those offers are mostly relevant and 39 percent feel those offers are rarely relevant. Alarmingly hotel brands do not currently engage influencers (62 percent) or brand ambassadors (71 percent) despite consumers clearly indicating they are more likely to trust recommendations by YouTubers (43 percent) and influencers (37 percent).

The study was conducted in February 2018 among 13,000 consumers and 500 businesses across retail, hotels and restaurants in 9 countries across North America, Europe, Latin America and Asia-Pacific: Australia, Brazil, China, France, Germany, India, Mexico, UK, and USA.

Navigating the New Loyalty Paradigm

The Future of Loyalty

Although there is a clear disconnect between hotel brands and guests on the relevancy and efficacy of loyalty programs, properties should remain optimistic with younger demographics noting the highest propensity to join loyalty programs and say their loyalty is growing.

  • 38 percent of millennials (25-34) and 32 percent of pre-millennials (18 to 24) note they are more loyal to hotel brands than before
  • 29 percent of millennials plan to sign up to every loyalty program while baby boomers (55+) are more discerning with 40 percent of respondents noting they will only sign up to select, relevant programs
  • 40 percent of hotel operators will only take into account activity measures of loyalty (customer surveys, loyalty card data, transaction data, etc.)

The Rise of Social Advocacy

Social media and online review sites continue to have a growing influence on guest choice as their digital peers highlight unique and memorable experiences.

  • 57 percent of guests are likely to research brands on social media before buying
  • 56 percent are likely to share photos of hotel experiences on social media
  • 48 percent are likely to feature the hotel on social media in exchange for a reward
  • 46 percent are likely to link social media activity to a rewards program with automatic rewards for posts
  • 43 percent of guests agree that YouTube reviews are more trustworthy than branded advertising or communications
  • 37 percent of consumers agree that hotels used and recommended by social media influencers are more trustworthy than those recommended by celebrities

Personalization: Connected and Immediate

For hotel guests, personalization is fundamentally about being recognized by hotel staff with relevant connections to amenities and experiences combined with convenience.

  • Connected

    • 69 percent of guests note personalized offers based on stated preferences as appealing
    • 65 percent of guests note a more personal service from staff is appealing
    • 65 percent of guests note personalized offers based on purchase history are appealing
  • Immediate

    • 78 percent of guests note immediate benefits are more appealing than accumulating points
    • 75 percent of guests note a single loyalty program that can be used at a range of brands is appealing
    • 73 percent of guests note a loyalty program with frequent rewards that are not dependent on earning points is appealing

The Role of Technology

Technology can enable connection and convenience for hotel guests by providing solutions that enable exceptional customer service through tools that are familiar and make experiences easier and quicker.

  • 90 percent of guests note being able to accept or reject offers so that the hotel loyalty program can learn what products and offers are of most interest as appealing
  • 90 percent of guests note a personalized experience from hotel staff that understand unique preferences and can show guests relevant excursions, recommendations and offers as appealing
  • 88 percent of guests note that a mobile app that supports check-in, checkout and provides relevant and personalized information about the hotel as appealing
  • 87 percent of guests note the ability to explore hotel rooms through Virtual Reality before deciding on which hotel to stay in or which room to choose as part of the booking process as appealing

Four Loyalty Archetypes To Anticipate

The Hotels 2018: The Loyalty Divide uncovered four archetypes of guest behavior including: The Broadcaster who may flit between brands but shouts about their experiences good or bad; The Enthusiast, an engaged hotel brand follower who is loyal but not loud; The Lazy Loyal, typically unengaged but tends to be loyal to hotels because it’s easy to be; and, The Seeker who likes to shop around for the best value and holds little affinity to brands.

The Broadcaster

  • 33 percent of guests will recommend to others the hotels they are most loyal to
  • 1 in 3 (38 percent) will rave about a great hotel experience online
  • 14 percent of guests are driven to build a high status on social media and review sites
  • 38 percent would submit a product review through YouTube in exchange for an offer/reward

The Enthusiast

  • 38 percent of consumers are most loyal to brands that they have a high opinion of
  • 19 percent will follow their favorite brands on social media
  • 65 percent say excellent facilities and 51 percent say exceptional service are most important to them
  • 41 percent say it’s important that they can engage with new and exciting features in hotels they are loyal to

The Lazy Loyal

  • 63 percent say ‘desirable location’ is most important to them
  • 1 in 3 (33 percent) will typically stick to the brands they like rather than shop around
  • 1 in 6 (15 percent) are unlikely to read reviews before going to stay at a hotel
  • 86 percent think it would be appealing for staff to have access to a mobile device or tablet so they can offer services from anywhere

The Seeker

  • 66 percent choose a hotel because of competitive price/promotion
  • 55 percent would exchange personal details in exchange for a personalized offer or promotion
  • 59 percent of guests would always ‘shop around’ for different hotels to stay at
  • Almost 1 in 3 (30 percent) would rarely sign up to hotel loyalty programs
Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Hospitality

Oracle Hospitality brings 35 years of experience in providing technology solutions to food and beverage operators and hoteliers. We provide hardware, software, and services that allow our customers to deliver exceptional guest experiences while maximizing profitability. Our solutions include integrated point-of-sale, loyalty, reporting and analytics, inventory and labor management, all delivered from the cloud to lower IT cost and maximize business agility.

For more information about Oracle Hospitality, please visit www.Oracle.com/Hospitality

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 4155951584

Oracle Utilities Establishes Strategic Relationship with American Electric Power (AEP)

Wed, 2018-04-11 07:00
Press Release
Oracle Utilities Establishes Strategic Relationship with American Electric Power (AEP) Oracle Utilities Applications and Oracle Cloud Solutions to Help Fuel Strategic Business Transformation and Performance Excellence

Oracle Industry Connect, New York, NY—Apr 11, 2018

Oracle Utilities today announced that they have established a strategic relationship with American Electric Power (AEP) in support of AEP’s strategy to improve service to customers and enhance operational efficiency. 

The strategic agreement provides AEP with complete access to Oracle Utilities’ applications and Oracle enterprise applications to support their business and technology transformation. Oracle is providing AEP with leading-edge technologies to help them meet their customer experience and performance goals. The collaboration will allow AEP to improve operations through the consistent use of applications and business processes across the enterprise. Oracle’s integrated technology also provides utilities with the flexibility and scalability required to decrease total cost of ownership over time.

“We are thrilled to be an integral part of AEP’s strategic transformation by providing next generation utility-specific solutions and cloud business applications. We embrace our role as trusted advisor and look forward to providing AEP with the innovation that will help them achieve their vision,” said Rodger Smith, Oracle Utilities general manager and senior vice president.

Contact Info
Valerie Beaudett
Oracle
+1 650.400.7833
valerie.beaudett@oracle.com
Phebe Shi
Burson Marsteller
+1415.216.3067
phebe.shi@bm.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Valerie Beaudett

  • +1 650.400.7833

Phebe Shi

  • +1415.216.3067

“The Loyalty Divide – Operator and Consumer Perspectives, Restaurant 2018” Reveals Operator Misconceptions of Consumer Loyalty Are Preventing Relevant Engagement

Wed, 2018-04-11 07:00
Press Release
“The Loyalty Divide – Operator and Consumer Perspectives, Restaurant 2018” Reveals Operator Misconceptions of Consumer Loyalty Are Preventing Relevant Engagement Oracle Hospitality Report Highlights Four Guest Archetypes and the Opportunity to Capture the Trust of Emerging Generations through Deeper Interactions and Social Influencers

Oracle Industry Connect—New York, NY.—Apr 11, 2018

Oracle today announced the findings of a global study titled “The Loyalty Divide – Operator and Consumer Perspectives, Restaurant 2018” auditing consumer perceptions and hospitality brand realities of loyalty programs and influences. “The Loyalty Divide” reveals that restaurant operators have a critical disconnect with consumer expectations on loyalty engagement and incentives while failing to recognize the importance of social influencers.

“Hospitality is an industry that celebrates personal interactions and a rich knowledge of guest behaviors,” said Mike Webster, senior vice president and general manager, Oracle Hospitality. “World class operators are now leveraging adaptive intelligence to deliver unique connections based on guest preferences as they move beyond simple loyalty and discount schemes.  The result is greater engagement and social advocacy for new dining connections.”

Restaurant operators believe that guests would openly sign up to every loyalty program (50 percent) compare to the reality that consumers are much more selective and look for programs with real relevance: 49 percent only sign up to select relevant programs, 27 percent sign up to every loyalty program and 23 percent rarely join loyalty programs. The divide between restaurant offerings and consumer perception is more apparent when evaluating loyalty relevance with 47 percent of restaurant operators believing their offers are mostly relevant while only 27 percent of guests believe those offers are mostly relevant and another 27 percent say offers are rarely relevant. Restaurant operators view loyalty as a restaurant and customer only relationship with 63 percent of restaurants noting that they do not collaborate with influencers despite 40 percent of consumers agreeing that they are more likely to trust recommendations by YouTubers.

The study was conducted in February 2018 among 13,000 consumers and 500 businesses across retail, hotels and restaurants in 9 countries across North America, Europe, Latin America and Asia-Pacific: Australia, Brazil, China, France, Germany, India, Mexico, UK, and USA.

Navigating the New Loyalty Paradigm

The Future of Loyalty

Restaurant owners and operators have reason to be optimistic on the future of loyalty with millennials in particular having a higher propensity to loyalty programs and say their loyalty is growing.

  • 44 percent of millennials (25-34) and 44 percent of pre-millennials (18 to 24) note they are more loyal to restaurant brands than before
  • 30 percent of millennials plan to sign up to every loyalty program while baby boomers (55+) are more discerning with 48 percent of respondents noting they will only sign up to select, relevant programs

The Rise of Social Advocacy

A large segment of restaurant customers think it’s essential for restaurants to have a presence on social media and will trust influencers over and above traditional advertising.

  • 51 percent of guests are likely to research brands on social media before buying
  • 48 percent are likely to share photos of restaurant experiences on social media
  • 39 percent are likely to follow influencers that post about favorite restaurant brands
  • 50 percent agree that it is essential for restaurant brands today to have an active presence on social media
  • 40 percent agree that YouTube reviews are more trustworthy than branded advertising or communications
  • 38 percent of consumers agree that restaurants dined at and recommended by social media influencers are more trustworthy than those recommended by celebrities

Personalization: Connected and Immediate

For loyalty programs to remain relevant, restaurants need to aim for a level of personalization that feels niche, not mass.  

  • Connected

    • 68 percent of guests note personalized offers based on their stated preferences is appealing
    • 67 percent of guests note personalized offers based on purchase history is appealing
    • 62 percent note a more personal service from staff is appealing
  • Immediate

    • 76 percent of guests note immediate benefits are more appealing than accumulating points
    • 73 percent of guests note a single loyalty program that can be used at a range of brands is appealing
    • 72 percent of guests note an effortless loyalty program with automatic offers is appealing

The Role of Technology

For restaurants, technology plays a key role in driving connection and convenience and consumers are open to innovation that supports dining experiences as long as they’re not invasive.

  • 88 percent of guests note being able to accept or reject offers so that the restaurant/café loyalty program can learn what types of food/drink are most relevant as appealing
  • 88 percent of guests note redeeming loyalty points on new food recommendations (items never tried before) based on purchase history as appealing
  • 84 percent of guests note the ability to order food and view nutritional information on a mobile device or tablet at the restaurant/café as appealing
  • 83 percent of guests note being able to order food and drink and pay the bill through the mobile app as appealing

Four Loyalty Archetypes to Anticipate

Restaurants 2018: The Loyalty Divide uncovered four archetypes of guest behavior including: The Broadcaster who may flit between small restaurants or larger chains but shouts about their experiences good or bad; The Enthusiast, an engaged diner who may have a personal relationship with a location; The Lazy Loyal, typically unengaged and looking for a utilitarian meal; and, The Seeker who likes to shop around for the best value at an aspirational restaurant for a celebratory meal.

The Broadcaster

  • 52 percent of guests will recommend to others the restaurants they are most loyal to
  • 34 percent will rave about a great experience online
  • 15 percent of customers are driven to build a high status on social media and review sites
  • 41 percent would submit a product review through YouTube in exchange for an offer/reward

The Enthusiast

  • 38 percent of customers are most loyal to brands that they have a high opinion of
  • 24 percent will follow their favorite brands on social media
  • 71 percent say quality and 65 percent say an enjoyable dining experience are most important to them
  • 50 percent say it’s important that they can engage with new and exciting menu items from restaurants they are loyal to

The Lazy Loyal

  • 59 percent say convenient locations are most important to them
  • 36 percent will typically stick to the brands they like rather than shop around
  • 22 percent of consumers are unlikely to read reviews before going out to eat at a restaurant
  • 72 percent think an effortless loyalty program where points are automatically redeemed is appealing

The Seeker

  • 59 percent choose a restaurant because of a competitive price/promotion
  • 58 percent would exchange personal details in exchange for a personalized offer or promotion
  • 58 percent of customers would always ‘shop around’ for different restaurants to eat at
  • 23 percent would rarely sign up to restaurant loyalty programs
Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Hospitality

Oracle Hospitality brings 35 years of experience in providing technology solutions to food and beverage operators and hoteliers. We provide hardware, software, and services that allow our customers to deliver exceptional guest experiences while maximizing profitability. Our solutions include integrated point-of-sale, loyalty, reporting and analytics, inventory and labor management, all delivered from the cloud to lower IT cost and maximize business agility.

For more information about Oracle Hospitality, please visit www.Oracle.com/Hospitality

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 4155951584

Oracle Communications Helps Evolve IP Expand Services

Wed, 2018-04-11 07:00
Press Release
Oracle Communications Helps Evolve IP Expand Services The innovative cloud strategy company has deployed Oracle Communications Session Border Controller to create a true cloud-based contact center solution, and to offer new-SaaS-based business telephony services to customers

ORACLE INDUSTRY CONNECT, New York—Apr 11, 2018

Evolve IP, an innovative cloud strategy company, is using Oracle Communications to modernize its European network infrastructure and deliver new services to customers. Evolve IP has deployed Oracle Communications Session Border Controller (SBC) to enable secure IP-based access for their hosted contact center software, and for several other services including SIP trunking, hosted business telephony, CRM integration, and fixed-mobile integration. With Oracle Communications SBC, the company can create a true cloud-based, NFV-enabled networking infrastructure, helping it to rapidly expand its service footprint across the Netherlands and other EU countries.

“At Evolve IP, we are committed to evolving our network, positioning ourselves to support the anticipated traffic growth and value-added services our customers will require in the future. It is clear to us that moving to the cloud will be critical in meeting these goals. We see Oracle as an expert in cloud, virtualization, IT, and telecommunications and have found that its Oracle Communications SBC offers unique strengths in all of these areas,” said Michiel van Dis, managing director, Evolve IP Europe.

After a careful selection process and proof-of-concept testing, Evolve IP was able to deploy Oracle Communications SBC in its production network within a matter of days.

“As today’s operators adopt cloud technologies to evolve their networks in support of an ever-increasing traffic load, and as they rapidly deploy new services, Oracle Communications SBC will be a valuable addition,” said David Snow, principal analyst, Global Telecom Technology & Software, Global Data. “Operators keen on quickly transforming their networks to broaden their service footprint are looking to fully cloud-based, NFV-enabled networking infrastructure to fulfill their goals.” 

Oracle Communications SBC is an industry-leading session border controller, offering strong security, high availability, and interoperability for enterprise VoIP and unified communications (UC) networks. The virtualized edition ensures enterprises, such as Evolve IP, can easily migrate across a range of cloud deployment models, enabling trusted, real-time communications and the highest level of service to customers.  

“Today’s progressive operators recognize the benefits of virtualization and have made adopting cloud technologies the cornerstones of their network evolutions,” said Doug Suriano, senior vice president and general manager, Oracle Communications. “With Oracle Communications SBC, Evolve IP has the network foundation it needs to provide its users with highly reliable voice, video and unified communications services while mitigating security threats and solving interoperability issues as they progress toward the future.”

Oracle Communications SBC is part of Oracle Communications integrated communications and cloud solutions for Service Providers and Enterprises. With these offerings, customers can accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.

To learn more about Oracle Communications industry solutions, visit: Oracle Communications, LinkedIn, or join the conversation at Twitter @OracleComms.

To see these solutions in action, join Oracle Industry Connect, April 10-11, 2018 in New York. Register at: http://bit.ly/2IboAtg

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5145
kristin.reeves@blancandotus.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

About Oracle

The Oracle Cloud delivers hundreds of SaaS applications and enterprise-class PaaS and IaaS services to customers in more than 195 countries while processing 55 billion transactions a day. For more information about Oracle (NYSE:ORCL), please visit us at http://cloud.oracle.com.

About Evolve IP

One of the world’s fastest growing cloud strategy companies, Evolve IP provides best-of-breed cloud solutions to more than 1,500 enterprises across the globe and to more than 350,000 users. Many of the world’s most recognizable brands rely on the company for tailored strategies to migrate multiple integrated solutions onto a single, unified platform including: disaster recoverycontact center/call centerIP phone systems / unified communicationsvirtual desktopsIaaS, and more. For more information about Evolve IP, please visit us at http://evolveip.net.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Kristin Reeves

  • +1.415.856.5145

New Oracle Marketing Cloud Analytics Blast through Data Silos and Enable Pinpoint Targeting

Tue, 2018-04-10 08:00
Press Release
New Oracle Marketing Cloud Analytics Blast through Data Silos and Enable Pinpoint Targeting Adding Infinity analytics and CX Audience to Oracle Marketing Cloud boosts big data analytics and helps customers better pinpoint their audiences

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 10, 2018

To help organizations rethink how data is applied across the entire customer lifecycle, Oracle is completely transforming existing approaches to customer data analytics and audience segmentation. With the launch of Oracle Infinity and Oracle CX Audience, Oracle Marketing Cloud now enables marketers to build deeper, more profitable customer relationships by eliminating data silos and providing real-time insights into rich behavioral data.

Every organization knows it needs to use data to enhance the customer experience, but existing approaches fail to provide the timely and reliable insights required to meet increasing customer expectations. For example, traditional web analytics tools do not provide real-time actionable insights and fail to capture all user interactions with a brand’s digital assets. In addition, point solutions trap data in silos, which leads to inconsistent, irrelevant, and disconnected experiences that damage brand loyalty and negatively impact revenue. To address these challenges, the latest data innovations within Oracle Marketing Cloud empower marketers with timely, reliable, and predictive data analytics at scale.

“Existing data analytics solutions are incredibly limited as they can’t scale or provide real-time insights on every single user. This prevents marketers from taking advantage of data to increase ROI or inform ideal customer experiences,” said Shashi Seth, senior vice president, Oracle Marketing Cloud. “To unleash this data requires a completely new approach to customer data analytics, which is exactly what we are introducing with Oracle Infinity and Oracle CX Audience. With these innovative new solutions, we are putting very rich and timely behavioral data in motion to help organizations deliver a customer experience that is highly relevant and in context.”

Oracle Infinity

Oracle Infinity eliminates the challenges associated with traditional web analytics solutions by providing accurate, timely intelligence that enables marketers to optimize customer engagement across channels. Oracle Infinity enables marketers to:

  • Truly Personalize Marketing: By combining behavioral insights from all users, all of the time, Oracle Infinity enables true 1:1 marketing by providing marketers with powerful insights into how every customer or prospect is interacting with digital assets.   

  • Unify Behavioral Data: Oracle Infinity enables marketers to achieve a sophisticated, customer-centric view of digital interactions by unifying behavioral data within the marketing organization and across any other digital touchpoint.

  • Develop and Distribute Actionable Insights to the Broader Business User Community: Built-in integrations and customizable APIs make it easier for marketers to develop and distribute actionable customer insights to the broader business user community.

  • Enhance Performance of Marketing Automation Systems: Real-time “actionability” influences successful outcomes by activating remarketing actions based upon any combination of visitor behaviors performed in real time.

  • Manage Increasingly Large and Complex Enterprise Data Sets: Unlimited scale, flexibility, and data accessibility enables powerful reporting and analytics, which gives marketers quick and easy access to rich behavioral data.

“One of the challenges for the modern marketer is getting their data and analytics processes to move as fast as their customers do,&rdquo said Gerry Murray, research director, Marketing and Sales Technology at IDC. &ldquoTo do that at scale, marketers need a data-streaming infrastructure that works across touch points and closes the gap between reporting and action. Oracle Infinity connects customer interactions across channels in real-time so marketers can drive conversions and revenue through personalized web and digital experiences. It also has the potential to connect interactions in other customer-facing functions, such as sales, service, and loyalty, which is the key to true customer experience management.&rdquo

Oracle CX Audience

Oracle CX Audience eliminates the challenges of capturing and analyzing data at scale by providing an innovative audience segmentation and analytics solution that enables marketers to: 

  • Centralize, Manage and Enrich Customer Data: An open, flexible, cloud platform empowers marketers to operate with less involvement with IT, while providing increased flexibility for data ingestion and audience publication. In addition, pre-integration with Oracle Data Cloud, the world’s largest third-party data marketplace, enables marketers to seamlessly enrich their own data to gain additional insights.

  • Easily Create and Publish Audience Segments at Scale: Non-technical audience design tools and re-usable filters enable marketers to spend less time writing queries and more time engaging customers. Additionally, Oracle CX Audience platform runs on Oracle best-of-breed infrastructure, allowing marketers to perform heavy segmentation and analysis in minutes instead of hours.

  • Analyze Segment Performance and Discover New Opportunities: Fully integrated analytics enable marketers to analyze the aggregated past performance to predict future results and discover sub-segments that could provide additional opportunities. In addition, Oracle CX Audience continuously tracks audience and campaign level performance to help marketers evaluate success and define future goals.

Oracle Marketing Cloud is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results.

Contact Info
Simon Jones
Oracle
+1.415.202.4574
s.jones@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle. 

Talk to a Press Contact

Simon Jones

  • +1.415.202.4574

Oracle AI Powers Future of Customer Experience Management

Tue, 2018-04-10 08:00
Press Release
Oracle AI Powers Future of Customer Experience Management New Oracle CX Cloud melds artificial intelligence, advanced data analytics, innovative search, voice, and video

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 10, 2018

Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today’s empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial intelligence based applications, data analytics solutions, and innovative search, voice, and video capabilities.

Despite an increasing focus on the customer, expectations continue to outpace the experiences many organizations can offer. As a result, according to Forrester's Predictions 2018: A Year of Reckoning, 30 percent of companies will see further declines in CX performance in 2018, and those declines will translate into a net loss of a point of growth. Oracle CX Cloud Suite helps users navigate this increasing complexity and quickly and easily take advantage of the latest innovations to advance their careers and create epic experiences that deliver predictable and tangible business results.

“While the challenges we all face are a little different from department to department or company to company, the common theme for all customer experience professionals is how to lead change, not just react to it,” said Des Cahill, vice president and head CX Evangelist, Oracle. “We know that technology alone is not the answer to this tidal wave of change. Instead, we are focused on helping our customers remove barriers that prevent their employees from focusing on the customer and creating epic experiences. The latest innovations within Oracle CX Cloud Suite will empower marketing, sales, commerce, and customer service professionals to lead the changes and advance their careers.”

The latest innovations within Oracle CX Cloud Suite include updates to help marketing, sales commerce, and customer service professionals. 

Marketing Innovations
  • New Real-Time Behavioral Insights: Allow marketers to rethink how data is applied across the entire customer lifecycle. With the launch of Oracle Infinity and Oracle CX Audience, marketers are able to build deeper, more profitable customer relationships by eliminating data silos and providing real-time insights into rich behavioral data. For further details, see Oracle Infinity and Oracle CX Audience announcement.

  • New Powerful and Scalable Loyalty Platform: Empowers marketing professionals to engage and delight users with personalized loyalty programs spanning every phase of the customer lifecycle. For further details, see Oracle Loyalty announcement.

  • New AI Marketing Orchestration Capabilities: Help increase open rates, conversions, and customer lifetime value by automatically identifying the best performing mix of send-time, channel, and messaging for individual customers.  

  • New Ad Optimization Capabilities: Allow consistent experiences across browsers and devices, as well as accurate tracking of customer behavior and KPIs across devices, by enabling cross-device testing and personalization for known customers.

  • Enhanced Campaign Development: Streamlines campaigns development within Oracle Responsys by quickly and easily accessing the most up-to-date content stored within Oracle Content and Experience Cloud.  

Sales Innovations
  • New AI Sales Intelligence Capabilities: Streamline the sales process and optimize sales forecasting by mining historical data, including win/loss behaviors, to provide powerful insights that can be applied to both forecasting and current opportunities to prescribe the next best actions and next best offers.

  • New AI Deal Management Capabilities: Allow sales teams to maximize margins through AI-powered pricing optimization and increase the probability of winning the deal by providing easy-to-understand graphical instructions at the critical decision-making moments throughout the sales process.

  • New Complex Territory Quota Capabilities: Streamline operations for sales teams with overlay territory structure, as well as multiple business divisions with named accounts, and provide real-time insights into the seller’s quota and forecast progress.

  • New Virtual Sales Assistant: Simplifies access to frequent CRM commands by supporting voice of text requests. In addition, the virtual assistant supports custom/extended objects and attributes and can push notifications about event reminders, due tasks, and surface "next best actions" insights about sales opportunities.

  • New Campaign Effectiveness Dashboards: Bridge the gap between sales and marketing leaders by enabling marketing teams to go beyond account-based marketing  to automate lead scoring and seamlessly execute regional marketing and event promotions.

Commerce Innovations
  • New AI-based Search Capabilities: Enable brands to anticipate consumer interests and personalize commerce search experiences to improve conversion, average order value, and revenue per visitor by leveraging data-driven search merchandising.

  • New AI Customer Acquisition Capabilities: Connect intelligence from email and web campaigns with digital advertising channels to improve the time to acquire new customers from weeks to hours, increase conversion rates through more precise ad targeting, and optimize advertising spend.

  • New ISV Partner Integrations: Allow technology partners to take advantage of SaaS and introduce standardized integrations that speed-up time to market and extend commerce platforms with innovations that drive digital growth. One of the newest Marketplace apps for Commerce is an integration with Mirakl, an industry leader in marketplaces that enables merchants to rapidly enhance their product assortments with complementary products and services.

Customer Service Innovations
  • New Virtual Assistant: Augments knowledge management strategy with “single turn” FAQ interactions, enables service requests to be escalated to a live human agent while maintaining history and context, and provides powerful insights through an intuitive dashboard for analytics and monitoring.

  • New Video Chat Capabilities: Deliver enterprise quality video interactions and streamline the integration of video into existing customer services channels by providing common platform assignment and management tools, as well as familiar agent toolsets. 

Part of Oracle Cloud Applications, Oracle Customer Experience (CX) Cloud Suite empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results.

Contact Info
Simon Jones
Oracle
+1.415.202.4574
s.jones@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

Talk to a Press Contact

Simon Jones

  • +1.415.202.4574

Oracle Makes it Easier for Brands to Keep their Best Customers Happy

Tue, 2018-04-10 08:00
Press Release
Oracle Makes it Easier for Brands to Keep their Best Customers Happy Oracle Loyalty delivers highly personalized experiences to improve customer loyalty, advocacy and value

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 10, 2018

To help organizations build and retain loyal customers, Oracle today extended the Oracle Customer Experience (CX) Cloud Suite with the introduction of the most powerful and scalable loyalty platform in the cloud. Oracle Loyalty empowers customer experience professionals to engage and delight users with personalized loyalty programs spanning every phase of the customer lifecycle.

As customers expect and experiment more, it is increasingly hard for organizations to deliver experiences that build and maintain customer loyalty. To help address this challenge, Oracle Loyalty enables organizations to deliver relevant, unified omni-channel loyalty programs that are seamlessly integrated with existing customer experience initiatives. As a result, customer experience professionals can quickly and easily take advantage of loyalty programs to innovate faster and accelerate customer acquisition, engagement and retention.

“Not only does it cost seven times more to acquire a new customer than to keep an existing one, but a loyal customer can help an organization acquire more customers, increase revenue and differentiate its products or services,” said Katrina Gosek, senior director, digital customer product strategy, Oracle. “While the business benefits of building and maintaining loyal customers are clear, it can be extremely expensive and complex. Oracle Loyalty removes these barriers and empowers brands to build customer loyalty by delivering integrated, engaging experiences at every stage of the customer lifecycle.”

Built on proven industry best practices, Oracle Loyalty enables loyalty program managers to easily build and manage loyalty programs that are:

  • Innovative: Customer experience professionals can move faster and help improve customer profitability with rapid loyalty program deployment and simplified usability.
  • Unified: Customer experience professionals can deliver amazing unified omni-channel loyalty experiences with pre-built integrations and REST APIs that seamlessly integrate loyalty program initiatives into broader customer experience strategies.
  • Customer-Centric: Customer experience professionals deploy innovative loyalty programs that can help retain existing customers, acquire new customers and increase customer lifetime value by delivering unmatched experiences across all touchpoints in the customer journey.
  • Powerful: Customer experience professionals can focus on growing their business with a truly scalable platform that delivers enterprise-grade performance and security.

Available worldwide in 20 languages, Oracle Loyalty is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.

For additional information about Oracle CX, follow @OracleCX on Twitter, LinkedIn and Facebook or visit SmarterCX.com.

Contact Info
Kimberly Guillon
Oracle
209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kimberly Guillon

  • 209.601.9152

Oracle Construction and Engineering Innovations Empower Smarter, More Successful Project Delivery

Tue, 2018-04-10 07:00
Press Release
Oracle Construction and Engineering Innovations Empower Smarter, More Successful Project Delivery Oracle Industry Connect Event Highlights Partnerships, Technology Enhancements That Drive Digital Transformation and Intelligence for Customers

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Underscoring its focus on delivering transformational project delivery solutions across industries globally, Oracle Construction and Engineering today announced that it is showcasing several technology innovations this week at Oracle Industry Connect. These advancements stem from both the Oracle global business unit’s product development vision and new relationships within the larger ecosystem of solution providers. By collaborating with organizations such as Assemble, Triax, and Atlas, Oracle is enabling its customers to unlock additional value from their Oracle solutions via capabilities around Internet of Things (IoT) technologies and building information model-based scheduling.

The event will also feature the first construction and engineering technology firm to be accepted into the Oracle Scaleup Ecosystem, a nonresidential, virtual-style acceleration program for startups geared to enable next-generation growth, business development, and to drive cloud-based innovation for startups. Reconstruct is a visual data analytics platform provider whose breakthrough web and mobile products seamlessly integrate Reality Capture, BIM, and Schedule. When combined with Oracle project delivery solutions, customers can manage their projects in a visual environment that is easy to use, accurate, and predictive – increasing efficiency and mitigating risk.

“Oracle continues to drive innovations in the market, empowering customers with the technology and intelligence they need to improve outcomes across the project lifecycle,” said Mike Sicilia, senior vice president and general manager of Oracle Construction and Engineering. “Oracle will continue to collaborate with customers, partners and other contributors to foster new advancements and emerging technologies, such as AI and VR, to help our customers navigate challenges and capitalize on new opportunities.”

Driving Project Innovation and ROI

In addition, Oracle is showcasing new functionality and integrations to its Oracle Prime Projects Cloud Service as well as the latest enhancements to its Primavera and other project delivery solutions. Oracle Prime Projects enables team collaboration and real-time visibility by integrating the management of project portfolios, schedules, tasks, resources, costs, field teams, documents, and risk into a single cloud platform. A number of construction industry organizations have turned to Oracle Prime Projects for its unique Lean scheduling capability, which enables organizations that have embraced Lean Construction methodologies to seamlessly integrate those job site construction activities with the master schedule.

“Oracle Prime Projects has enabled us to digitize our Lean task planning work in the field and fully integrate that activity and data with the management of our critical path schedule. By connecting these teams and activities, we’ve been able to unlock new levels of coordination, visibility, and productivity,” said Mike Ball, project manager for general contractor Walsh Brothers.

To continue accelerating innovation and value delivery to customers, Oracle Construction and Engineering also announced it is developing a construction and engineering innovation laboratory. This facility will showcase product development efforts and emerging technologies and provide customers, partners and academia with hands-on opportunities to explore, interact with and shape new cutting-edge project delivery capabilities.

Partnering for Customer Success

Working closely with the broader construction and engineering ecosystem, Oracle continues to bring new innovations to its platform, enabling customers to benefit from:

  • Seamless, Connected Job Sites: Oracle and Triax are teaming up to develop and deliver a unified platform for construction professionals that integrates data from Triax’s flagship Spot-r system with Oracle’s Prime Projects Cloud Service project management platform. As such, customers will be able to create a seamless, connected job site that leverages technology and real-time data to enhance safety and enable greater visibility, insight, and ultimately, smarter building. For more information, see today’s release .
  • Model-Based Scheduling: Assemble and Oracle recently announced a collaboration to integrate Oracle’s project management solutions with Building Information Model (BIM) data. BIM has been playing an increasingly vital role in the evolution of the construction industry – but has yet to bring the same efficiencies from BIM to scheduling processes. The new integration will allow users to easily create simulations, cost-loaded schedules, micro-schedules, and manage constant project changes. See recent release.
 

Triax, Assemble and Atlas are all Gold-level partners in Oracle PartnerNetwork (OPN).

Contact Info
Judi Palmer
Senior manager for Oracle Industries
+1. 650.784.7901
judi.palmer@oracle.com
Kristin Reeves
Blanc & Otus
+1.925.787.6744
kristin.reeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Construction and Engineering

Oracle Construction and Engineering helps companies reimagine their businesses. With best-in-class project management solutions, organizations can proactively manage projects, gain complete visibility, improve collaboration, and manage change. Our cloud-based solutions for global project planning and execution can help improve strategy execution, operations, and financial performance. For more information, please visit www.oracle.com/construction-and-engineering.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Judi Palmer

  • +1. 650.784.7901

Kristin Reeves

  • +1.925.787.6744

SantaPark Arctic World Fuels Growth and Deeper Guest Satisfaction with Oracle Hospitality Cloud

Tue, 2018-04-10 07:00
Press Release
SantaPark Arctic World Fuels Growth and Deeper Guest Satisfaction with Oracle Hospitality Cloud Oracle Hospitality OPERA Cloud and Simphony Cloud Implementation Enable More Engaging Service and Streamlined Operations

Oracle Industry Connect – New York, NY.—Apr 10, 2018

Today Oracle Hospitality announced the implementation of OPERA Cloud property management and Simphony Cloud restaurant management solutions at SantaPark Arctic World, an innovative resort in Finland. SantaPark Artic World’s implementation enables a single view of how its guests engage with restaurants, hotel properties, spas and theme park attractions and delivers the insights associates need to deliver first-class customer service. With cloud infrastructure at the core, SantaPark Artic World is posturing for future growth and innovation by reducing IT complexity, creating a single source of truth for guest engagement and removing data and operational silos across its property.

“Both large chains and independent hotels need to remove obstacles in their IT infrastructure that prevent brands from creating engaging experiences, personalized service and a foundation for growth,” said Laura Calin, vice president strategy and solutions management, Oracle Hospitality. “SantaPark Arctic World demonstrates the value and potential of Oracle Hospitality OPERA Cloud to transform IT processes, streamline operations and create more meaningful guest interactions.”

SantaPark Arctic World offers the best of local tradition, regional heritage and modern Nordic design with a variety of Christmas and nature-themed experiences throughout the property. More than 100,000 guests attend the resort annually to experience the Santa Claus themed attractions and a new luxury resort, Arctic TreeHouse Hotel, in the heart of the Arctic Circle. Within the hotel’s resort first year of opening, Arctic TreeHouse Hotel received international recognition and acclaim from the World Luxury Hotel Awards driving an increased volume of guests and the planned opening of an additional hotel on the property. This momentum required a powerful cloud-based hospitality platform flexible enough to manage property attractions while driving exceptional service. With Oracle Hospitality at the core SantaPark Arctic World was able to reduce the complexity of IT by integrating a property management system and point of service solution for 21 terminals on OPERA Cloud and Simphony Cloud in just three months.

“After reviewing a variety of offers from different companies, we realized that only Oracle could provide a single cloud platform with the flexibility to cater to the uniquely varied blend of guest attractions we offer,” said Katja Ikäheimo-Länkinen, Experience Director, SantaPark Arctic World. “Its comprehensive reporting allows us to comfortably manage our growth, supporting SantaPark Arctic World’s goal to be the leading resort in Finland by 2020.”

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Hospitality

Oracle Hospitality brings 35 years of experience in providing technology solutions to food and beverage operators and hoteliers. We provide hardware, software, and services that allow our customers to deliver exceptional guest experiences while maximizing profitability. Our solutions include integrated point-of-sale, loyalty, reporting and analytics, inventory and labor management, all delivered from the cloud to lower IT cost and maximize business agility.

For more information about Oracle Hospitality, please visit www.Oracle.com/Hospitality

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademark

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 4155951584

Seventy-seven Percent of Consumers Feel Inefficient Customer Service Experiences Detract from their Quality of Life

Tue, 2018-04-10 07:00
Press Release
Seventy-seven Percent of Consumers Feel Inefficient Customer Service Experiences Detract from their Quality of Life New Oracle survey shows that personalized and proactive interactions are the keys to transforming digital customer engagement and customer loyalty

Oracle Industry Connect—New York, NY.—Apr 10, 2018

A new survey shows that consumers are fed up with poor customer engagement experiences and outdated approaches to customer service, with 68 percent noting they would buy more from brands that put service back in customer service. Most consumers polled said that the ability to connect immediately to the relevant associate, interact via digital channels such as HD voice, video and/or screen sharing, and to receive contextual, personalized service, would increase convenience and improve their overall experience. The Oracle Communications survey, “Modern Experiences for Connected Consumers: Creating Digital Customer Engagement” showed that brands that are able to quickly capitalize on this shift can expect a 25 to 30 percent increase in loyalty from their customers.

“Customers are a company’s most critical asset, but in a quest for efficiency, customer engagement has become less aware and overly impersonal,” said Doug Suriano, senior vice president, general manager, Oracle Communications. “Modern engagement technologies that proactively engage customers at the right time across web and mobile using contextual voice, video and screen sharing, or that can transition a chatbot conversation to live assistance coupled with machine learning and AI, have the ability to transform how customers interact with their brands—delivering meaningful resolutions with the personal touch that customers desire.”

The survey also found that of the consumers polled:

  • 75 percent: Perceive that modern engagement capabilities will enhance their experience
  • 79 percent: Want their issues to be resolved in one interaction
  • 76 percent: Will use a company that can minimize menu selections and get them to the right individual quickly
  • 68 percent: Felt modern engagement capabilities expanded their options for interacting with brands, helping make engagements contextual
  • 75 percent: recognize the value and efficiency of voice and video chat

To learn more about the survey, download the infographic here

Modern Engagement Technologies Improve Experiences and ROI

The survey polled 5,028 consumers across regions and industries to understand their sentiment on modern customer engagement. The results highlighted the critical need to modernize and personalize customer engagement. For example, 51 percent of those polled cited long wait times and 41 percent cited unresolved issues as the top reasons for an unsatisfactory experience. Seventy-seven percent noted that these kinds of experiences detracted from their quality of life.

The survey also showed that consumers are becoming more comfortable interacting across a growing list of digital channels that can offer a more streamlined, personal and high-touch approach. Consumers recognize the value and efficiency of these new mediums in shortening time to resolutions, addressing problems, or adopting new services, such as opening a new banking account digitally.

However, the efficiency and simplicity that can come from automated digital engagement channels did not mitigate consumers’ desire for—and the perceived value of—human intuition. Customers instead indicated that blending automated technologies with emerging mechanisms for in-app brand interactions that personalize interactions, including video, screen sharing, chat and other contextual voice communications, will deliver the degree of personal contact they are seeking.

The survey also found that:

  • Age doesn’t matter: Millennials are naturally inclined to adopt new digital ways of communicating and view the traditional engagement channels that require a menu of options and constant repetition to be tedious and inefficient. At the same time, the research showed that consumers aged 35 and older also see the value and efficiency that can be derived from modern digital engagement capabilities for interacting with companies.
  • Modern engagement can transform interactions across all industries: Consumers across industries felt their experience would be enhanced through modern engagement methods, including: cable (80 percent), insurance (78 percent), banking loans (66 percent), healthcare (72 percent), and online retail (68 percent). For example, in the case of cable operators, truck rolls to customers’ homes are costly to deliver and inconvenient to the customer, who often has to wait at home. A modern engagement experience leveraging an interactive video session could eliminate a truck roll, enable immediate problem resolution, and hence increased loyalty. Visit here for a deeper industry perspective.
  • Preferred engagement channels vary by region: Consumers customer service requirements, expectations and desired mediums varied across regions:
    • North America: Human contact and efficient issue resolution resulting from modern engagement capabilities were cited as the most important benefits, with consumers expressing they were “extremely satisfied” with both in-person and video engagement.
    • Europe: Consumers are most receptive to modern engagement capabilities, including video chat, mobile apps, and web chat, recognizing the value and efficiency of modern engagement capabilities more than in other regions.
    • Australia/New Zealand: Consumers are more satisfied with mobile app, kiosk and web chat among modern engagement channels. Though consumers felt more engaged as a result of modern capabilities, they demonstrated they’d be less likely to act on that engagement as compared to other regions. Visit here for a deeper regional feedback.

Regardless of the region, the study consistently showed that customers feel more valued by brands if they have a diversity of choices in how they can interact, whether through personalized or automated channels. When the number of options for interactions expand, so too does the feeling of satisfaction with customers.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Kristin Reeves
Blanc & Otus
+1.925.787.6744
kristin.reeves@blancandotus.com
About Oracle Communications

Oracle Communications delivers integrated communications and cloud solutions for Service Providers and Enterprises. With these offerings, customers can accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. To see how you can transform your digital customer engagement strategy, request a demo of Oracle Live Experience Cloud here.

To learn more about our Communications industry solutions, visit  www.oracle.com/communications or join the conversation on LinkedIn and Twitter.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Kristin Reeves

  • +1.925.787.6744

New Oracle Banking APIs Help Banks Build Faster, Better Services

Tue, 2018-04-10 07:00
Press Release
New Oracle Banking APIs Help Banks Build Faster, Better Services Packaged API solution provides more than 1,500 ready, functional APIs for payments, retail and corporate banking

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Financial Services today announced the general availability of a new solution Oracle Banking APIs targeted at helping banks embarking on an Open Banking journey. Banks can take advantage of the ready to consume APIs to accelerate their initiatives to tap new opportunities presented by open banking and regulations like PSD2. Oracle Banking APIs enable banks to build seamless partnerships with third-party technology organizations, easily integrate with corporate client applications and reduce the time between API ideation and delivery.

Banks today are faced with the daunting task of identifying underlying systems, designing customized APIs and exposing them for consumption. This process can take between 12 to 24 months, depending on the complexity of the banks’ IT landscape. Oracle Banking APIs reduces this effort by providing banks a prebuilt repository of more than 1,500 REST APIs which have been matured based on Oracle’s experience of servicing 600+ banks across 140 countries over two decades.

“The early mover advantage is critical for success for banks in the open banking era,” said Chet Kamat, Senior Vice President, Oracle Financial Services. “Oracle Banking APIs is designed to bring acceleration, and help banks gain competitive advantage in the market.”

“At Weatherbys Bank, we believe in providing personalised service, considering every customer a unique individual. Oracle Banking APIs will enable us to provide innovative tailored services, while managing customer consent, identity and security,” said Suzie Batten, Chief Technology Officer, Weatherbys Bank. “With Oracle Banking APIs, Weatherbys can comply with PSD2 and Open Banking rules in the UK. We look forward to simplifying our customers’ financial transactions and enhance our value in making banking an effortless experience.”

Banks that use Oracle Banking APIs can take advantage of pre-integration with existing Oracle core banking systems, Oracle Banking Digital Experience, Oracle Identity Cloud Service and Oracle API Platform Cloud Service. The solution is also capable of working with any core banking or online banking solution, identity management and API gateway solution. 

Key features of Oracle Banking APIs:

  • More than 1,500 APIs in the sphere of payments, retail and corporate banking including specialized functionalities such as multiproduct originations, retail customer financial insights, bulk payments, and trade finance

  • Dynamic customizable APIs that understand business logic with intelligent pre- and post-processing capabilities

  • Centralized change management for faster-time-to-market

  • Ease of integration with any existing banking solutions

Oracle Financial Services Hackathon enables Fintechs on Oracle Banking APIs

As part of its Open Banking initiative Oracle Financial Services teamed with Oracle Cloud Startup Accelerator (OCSA) & Oracle Scaleup Ecosystem to host its first Fintech focused Hackathon. Thirteen Fintech startups were carefully selected to participate and address critical domain areas. They were provided a API Sandbox of Oracle Banking APIs to develop use cases. The Fintech participants cover areas such identity verification, AI, Payments, credit scoring, personal financial management, account receivables and marketplace.

The global initiative provides Fintechs access to Oracle’s ecosystem of banking clients across 140+ countries and gives banks a set of Fintechs which are ready to integrate to their landscape and solve real world problems–all powered by Oracle Banking API. Fintechs from the Hackathon are presenting at Oracle Industry Connect.

The Fintech participants include: Signzy, Active AI, Teknospire, Zwift Pay, KapitalWise, BnesisQalize, Happay, Statanalytics, Lifesaver, NumberzRaisin and Unscrambl.

Contact Info
Judi Palmer
Oracle Corporation
+650.784.7901
judi.palmer@oracle.com
Brian Pitts
Hill+Knowlton Strategies
+1 312 475 5921
brian.pitts@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Judi Palmer

  • +650.784.7901

Brian Pitts

  • +1 312 475 5921

Oracle Textura Payment Management Surpasses $500 Billion in Construction Value Managed on System

Tue, 2018-04-10 07:00
Press Release
Oracle Textura Payment Management Surpasses $500 Billion in Construction Value Managed on System Owners, Developers and Contractors Increase Efficiency and Control with Cloud Solution for Subcontractor Payment Management

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Construction and Engineering today announced that its Oracle Textura Payment Management Cloud Service since its inception has now been used to manage subcontractor payments on projects representing more than $500 billion in construction value.

By streamlining, automating, and standardizing payment management activities—including invoicing, compliance management, approvals, lien waiver collection, and disbursement—Oracle Textura Payment Management helps improve payment outcomes and enable organizations to scale operations for growth. General contractors, subcontractors, and project owners/developers can all benefit from increased productivity, reduced risk, and improved communication across stakeholders from the application, which was launched in 2006.

“Our customers rely on Oracle Textura Payment Management to improve efficiency, enhance visibility, mitigate risk, and improve cash flow,” said Mike Sicilia, general manager, senior vice president, Oracle Construction and Engineering. ”Reaching this milestone is a testament to the value our application brings to the industry.”

The $500 billion in construction value represents a significant number of projects, documents, and payments that Oracle Textura Payment Management has been used to manage since its launch:

  • 43,000+ projects
  • Nearly 10 million documents created and electronically signed
  • $6.2 billion worth of subcontractor payments managed on a monthly basis
Contact Info
Judi Palmer
Oracle Corporation
+1.650.784.7901
judi.palmer@oracle.com
Kristin Reeves
Blanc & Otus
+1.925.787.6744
kristin.reeves@blancandotus.com
About Oracle Construction and Engineering

Oracle Construction and Engineering delivers best-in-class project management solutions that empower organizations to proactively manage projects, gain complete visibility, improve collaboration, and manage change. Its cloud-based solutions for global project planning and execution help improve strategy execution, operations, and financial performance. For more information, please visit www.oracle.com/construction-and-engineering.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Judi Palmer

  • +1.650.784.7901

Kristin Reeves

  • +1.925.787.6744

New Oracle Health Sciences mHealth Connector Cloud Service Enables Digital Clinical Trials at Scale and Delivers New Level of Patient Centricity

Tue, 2018-04-10 07:00
Press Release
New Oracle Health Sciences mHealth Connector Cloud Service Enables Digital Clinical Trials at Scale and Delivers New Level of Patient Centricity

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Health Sciences today unveiled its new Oracle Health Sciences mHealth Connector Cloud Service, enabling clinical study teams to remotely collect e-Source data from patient sensors, wearables and apps for use in their clinical trials, while delivering a new level of patient engagement and centricity.

The rise of mobile health technologies including mobile sensors, patient engagement apps and telemedicine are reshaping how drugs are developed by improving the efficiency of clinical trials. Oracle’s mHealth Connector Cloud Service makes it easy to connect existing clinical systems with a wide variety of e-Sources, enabling therapeutic teams to obtain more accurate and rich patient data, improve adherence to study protocols, better understand the safety and efficacy of trial drugs and improve patient centricity with remote patient monitoring.

“We are thrilled to announce our new mHealth Connector Cloud Service as it holds great promise in speeding clinical trials and bringing more drugs to market faster. Being able to take what used to be patient-recorded data and outcomes via paper forms and site visits can now be done via mobile health sensors and wearables that have the potential to shorten trial times and reduce costs, while allowing sick patients to remain in the comfort of their homes versus traveling to and from trial sites. To improve patient enrollment in clinical trials, study teams must put the patient at the center of everything they do, and emerging technologies such as wearables and sensors hold the key,” said Steve Rosenberg, general manager, Oracle Health Sciences.

The mHealth Connector Cloud Service supports a number of integration approaches and Oracle Health Sciences is currently exploring integration efforts with a wide ecosystem of mobile health companies such as Validic, MC10 and CMT as well as solution integrators and developers such as Accenture and POSSIBLE Mobile.

“Accenture is committed to advancing new approaches in clinical research through collaborations with our clients and Oracle Health Sciences.  Together we’re developing ways to transform clinical trial processes by creatively applying digital capabilities,” said Kevin Julian, senior managing director, Accenture Life Sciences North America.  “We believe mHealth solutions will allow faster and easier integration of a wide range of devices and sensors in real time -- streamlining data collection and enhancing the patient experience.”   

“At CMT, our CleverCap product family blends the best technology with the connected patient to help track and improve medication dosing habits in clinical trials. Our collaboration with Oracle Health Sciences enables a seamless real-time display of dosing patterns data into the eClinical systems that clinical trial sites and clinical teams utilize, alongside other essential clinical trial data,” said Moses Zonana, CEO of CMT. 

“Our business is focused on a gathering complex physiological data direct from our wearable sensors worn by research subjects. We’re excited to collaborate with Oracle Health Sciences, and seamlessly flow our data direct into Oracle’s clinical trial applications, and be part of the new paradigm of Digital Clinical Trials,” said Scott Pomerantz, CEO and President from MC10.

“Using the Oracle mHealth Connector Cloud Service, we were able to easily transfer patient data from our Apple ResearchKit apps to the clinical trial cloud application. The integration process was straightforward and painless,” said Jay Graves, CTO of POSSIBLE Mobile.

“Designing a clinical trial to better engage participants requires utilization of new data sources. By automating the passive collection of data via digital health devices and apps, researchers are able to access more accurate, diverse, and objective data—enabling sponsors to better manage participant engagement and program adherence. Validic joins Oracle in a collaboration to merge vital data sources and novel endpoints with a solution that enables true patient-centricity and efficiency in clinical trials," said Drew Schiller, CEO, Validic.

Contact Info
Valerie Beaudett
Oracle
6504007833
valerie.beaudett@oracle.com
Phebe Shi
Burson Marsteller
4152163067
phebe.shi@bm.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com

About Oracle Health Sciences

Oracle Health Sciences breaks down barriers and opens new pathways to unify people and processes to bring new drugs to market faster. As the number one vendor in Life Sciences (IDC, 2017), the number one provider of eClinical solutions (Everest Group, 2017) and powered by the number one data management technology in the world (Gartner, 2018), Oracle Health Sciences technology is trusted by 29 of the top 30 pharma, 10 of the top 10 biotech and 10 of the top 10 CROs for clinical trial and safety management around the globe.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

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Valerie Beaudett

  • 6504007833

Phebe Shi

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Oracle Utilities Achieves $2 Billion in Energy Cost Savings for Utilities’ Customers

Tue, 2018-04-10 07:00
Press Release
Oracle Utilities Achieves $2 Billion in Energy Cost Savings for Utilities’ Customers National Grid helps Opower Energy Efficiency programs hit milestones in both customer savings and customer care

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle Utilities today announced that its Opower Energy Efficiency programs have generated a total of $2 billion in utility bill savings for customers over the past decade, along with making great strides in customer engagement.

Launched in 2008, Opower Energy Efficiency programs have been implemented at more than 100 electric and gas utilities around the globe, motivating customers to save more than 17 TWh of energy through multi-channel, personalized communications. These energy savings could cool 8.5 million homes, light over 17 million homes or power 1.2 million homes for a year.

This milestone is a shared accomplishment among many utilities, some of whom have run Opower Energy Efficiency programs for the better part of the decade. One partner, National Grid, has played an integral role, contributing more than 1 TWh of electricity savings and 45 million therms of gas savings.

National Grid’s program started as a small implementation of Opower Home Energy Reports (HERs) in New York, and is today a multi-state engagement that touches 2.6 million customers in New York, Massachusetts and Rhode Island. In 2017 alone, National Grid customers received over 24 million personalized reports and 143,000 high bill alerts. The states where National Grid operates - New York, Massachusetts, and Rhode Island – consistently rank in the top five states nationwide for energy efficiency.

“National Grid has leveraged a range of Opower solutions, including the Energy Efficiency program, to transform their relationship with customers and correspondingly improve their business overall. In a highly competitive market, customer satisfaction is paramount for success, and it all starts with personalized customer engagement. We applaud National Grid for their commitment to providing the best possible experience for their customers and are gratified by the integral role that they have played in our savings success story,” said Rodger Smith, Senior Vice President and General Manager of Oracle Utilities.

In addition to driving savings, National Grid’s HER reports have also improved customer sentiment. Findings from a recent telephone survey show that 81% of National Grid customers actively read the reports, report recipients score National Grid 7-10% higher across a variety of key customer sentiment metrics and recipients show higher familiarity with National Grid energy efficiency programs.

“National Grid deployed our first Opower Energy Efficiency program back in 2009 to help customers better understand and manage their energy use,” said John Isberg, Vice President of Customer Solutions, National Grid. “Since then, we have seen significant energy savings and a positive impact on our customer sentiment as they look for greater control over their energy spend. This program is essential to our future success in navigating the rapidly changing energy landscape, especially as customer expectations continue to shift.”

Over the past several years, National Grid has augmented their energy efficiency program with several other Opower solutions to provide a better overall experience to their customers.  These include Digital Self Service Energy Management web tools, which give customers personalized energy insights and recommendations, and segmented campaigns to improve participation in programs such as income assistance.

Additionally, in response to the New York Reforming the Energy Vision (REV) initiative, National Grid deployed an innovative Oracle Utilities Opower Peak Management program in their Clifton Park territory. This program, called Peak Time Rewards, encourages customers to reduce peak electric load and overall electric and gas consumption with reward points that can be exchanged for gift cards. This unique program enables National Grid to offer a price signal to their customers without making changes to their billing system.

Contact Info
Valerie Beaudett
Oracle
6504007833
valerie.beaudett@oracle.com
Bronwyn Wallace
Hill + Knowlton Strategies
7137243627
bronwyn.wallace@hkstrategies.com
About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company that supplies the energy for more than 20 million people through its networks in New York, Massachusetts, and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain. National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Read more about the innovative projects happening across our footprint in The Democratization of Energy, an eBook written by National Grid’s US president, Dean Seavers. For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, friend us on Facebook, find our photos on Instagram.

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Valerie Beaudett

  • 6504007833

Bronwyn Wallace

  • 7137243627

Oracle Retail and Adyen Deliver Unified and Global Retail Consumer Payments

Tue, 2018-04-10 07:00
Press Release
Oracle Retail and Adyen Deliver Unified and Global Retail Consumer Payments Adyen Becomes Oracle PartnerNetwork Gold Level Partner Extending Value of POS and Omnichannel Investments

Oracle Industry Connect—New York, NY.—Apr 10, 2018

Oracle today announced that it has awarded Adyen, the payment platform of choice for the world’s leading companies, a Gold level member of Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized Adyen’s ability to deliver complementary and unified payment gateways for the Oracle Retail Xstore solutions. With this relationship, Oracle and Adyen now offer a best in class, global consumer payments solution to their retail customers.

“In our global consumer research Retail in 4 Dimensions, we discovered that the global consumer has rising expectations for fast, smarter payment options. In fact, 57% of global consumers want instant one-click checkout online and 60% want mobile payment options in-store,” said Ray Carlin, Senior Vice President and General Manager of Oracle Retail. “Adyen delivers that customer experience and we are pleased to extend the Gold level member status after having successfully implemented Oracle and Adyen at multiple global brands.”

The integration between Adyen and Oracle Retail is a great example of how Oracle is delivering additional value for retail customers through integrations that extend the value of POS and Omnichannel investments. In addition to providing multiple point-of-service hardware offerings, Oracle Retail offers a fully integrated portfolio of hardware and software solutions that enable retailers to streamline managerial tasks, increase speed of service and elevate the consumer experience.

“Successful retailers should focus on delivering great customer experiences across all channels. With this partnership, retailers will be better equipped to meet rising shopper expectations wherever and however they want to pay,” said Roelant Prins, Chief Commercial Officer, Adyen. “The partnership enables a seamless end-to-end consumer experience anywhere in the world.”

On April 10-11, Oracle will convene a global community of retail leadership at Oracle Industry Connect in New York, NY to discuss adapting to market changes, simplifying operations and empowering authentic brand experiences. At this event, Oracle and Adyen will present how this relationship will benefit retail merchants worldwide.

Available Demonstrations:

  • Promotions and Entitlements Across Channels: Oracle Retail enables a single view of the customer that can increase engagement in a loyalty scheme and enable effective marketing campaigns. In this demonstration, you can expect to see how our solution can be used to reward and delight with highly targeted promotions and loyalty awards that span channels. The demonstration is scheduled to start with a customer’s journey online where a purchase triggers a loyalty award that is delivered directly to their mobile device and concludes with an in-store experience where the customer can use their device to apply the award to an in-store transaction with Adyen payments platform. The demonstration features capabilities from Oracle Commerce Cloud, Oracle Marketing Cloud, Oracle Retail Customer Engagement, Oracle Retail Xstore and Adyen payments platform.
  • Innovation on the Cloud - Retail.com Chatbot: Understand how Oracle Retail is embedding artificial intelligence and machine learning into the customer journey in this innovative demonstration. You can expect to see a customer being re-targeted after abandoning a basket on-line and invited to a Facebook Messenger chat session with a chatbot developed using Oracle Mobile Cloud Enterprise with intelligent bots. The customer is rewarded with loyalty points for joining the chat, can understand further product and order details from the chatbot and finally can place an order with Adyen tokenization. Returning shoppers can pay securely with a tap of their finger in the chat session. This demonstration features capabilities from Oracle Commerce Cloud, Oracle Mobile Cloud Enterprise, Oracle Retail Customer Engagement, Oracle Retail Order Broker, Oracle Retail Order Management and Adyen tokenization.
 

To learn more about Oracle Industry Connect 2018 and register to attend visit: www.oracle.com/oracleindustryconnect/

For more information, visit our website at https://www.adyen.com/

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Adyen

Adyen is the payments platform of choice for the world’s leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in store. With offices around the world, Adyen serves 8 of the 10 largest US Internet companies and many worldwide retailers. Customers include Facebook, Uber, L’Oreal, Casper, Bonobos, Netflix, and Spotify.

For more information, visit our website at https://www.adyen.com/

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners

Oracle Industry Connect

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Matt Torres

  • 4155951584

Fanatics Turns Customers into Even Bigger Fans with Oracle CX Cloud Suite

Mon, 2018-04-09 07:00
Press Release
Fanatics Turns Customers into Even Bigger Fans with Oracle CX Cloud Suite Global leader in licensed sports merchandise turns to Oracle to custom build great fan experiences

ORACLE MODERN CUSTOMER EXPERIENCE, Chicago, IL—Apr 9, 2018

Fanatics, the world’s largest online retailer of sports merchandise, has selected Oracle Customer Experience (CX) Cloud suite to help change the way fans purchase their favorite team apparel and jerseys across retail channels. With Oracle Service Cloud and Oracle Marketing Cloud, Fanatics has been able to transform the way it engages with its customers across channels and has launched innovative new customer service initiatives, including its “Jersey Assurance” program.     

Fanatics offers the largest collection of timeless and timely merchandise for sports fans shopping online, on a phone, in stores, in stadiums or on-site at the world’s biggest sporting events. To continue to provide a truly world-class experience to its customer base of passionate sports fans, Fanatics needed to rethink its customer support organization to empower its customer service “athletes” (agents) and “coaches” (supervisors). After evaluating different solutions, Fanatics selected Oracle Service Cloud to modernize its contact centers and launch its new “Athletes Solutions Kiosk” and Oracle Marketing Cloud to get closer to fans.

“One of the things about Fanatics that is core to our business is the Fan Experience and we wanted to make sure that whenever fans contacted us, whether it’s through voice, chat or email, that we would be able to give them a really world-class experience,” said Carolyne Matseshe-Crawford, vice president, fan experience, Fanatics. “We had a very talented group of people, but they were working independently in silos and we knew that had to change. With Oracle, we have been able to bring our team together and deliver a tailored experience so that whenever or however fans contact us, it feels like they are communicating with a friend.”   

Oracle Service Cloud has enabled Fanatics to break down legacy customer service silos and take advantage of a unified, omni-channel service solution that combines web, social and contact center experiences. With the new Oracle powered Athletes Solutions Kiosk, Fanatics has been able to reduce the time required to resolve fans’ questions, drive consistent engagement across channels and provide a more personalized and friendly fan experience.

In addition, Fanatics has been able to launch a new “Jersey Assurance” program that offers fans the opportunity for a free replacement jersey, if the active pro player switches teams within 90 days of purchase. Oracle Marketing Cloud has enabled Fanatics to further personalize the fan experience by tracking and analyzing fan behavior across channels and devices to create tailored, engaging and seamless fan experiences.  

“Sports fans have an emotional bond with their teams and they expect that passion to always be understood and respected,” said Stephen Fioretti, vice president for CX engagement solutions, Oracle. “That expectation raises the bar for customer experience professionals, but the Fanatics team easily meets it as they are incredibly passionate about sports, and everything they do focuses on the customer. With Oracle Service Cloud and Oracle Marketing Cloud, Fanatics now has the technology needed to break down the barriers that were getting in its way and deliver the best possible customer service across channels.”

Oracle Service Cloud and Oracle Marketing Cloud are part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.

For additional information about Oracle CX, follow @OracleCX on Twitter, LinkedIn and Facebook or visit SmarterCX.com.

Contact Info
Kimberly Guillon
Oracle
209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

About Fanatics

As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multichannel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.

The company powers the Fanatics, FansEdge, Kitbag and Majestic brands, while also offering the largest selection of sports collectibles and memorabilia through Fanatics Authentic. A multi-faceted, mobile-first company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL MLS, NASCAR, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include all MLS teams and several global soccer clubs.

In addition to e-commerce, the company’s capabilities include multichannel-integrated event and team retail across all leagues and major events around the world, such as the Kentucky Derby, Ryder Cup, NFL games in London and NHL’s Winter Classic; international capabilities through its Fanatics International division that provides a global sports retail platform; and an in-house merchandise division that is a licensed partner of all the major sports leagues and helps fans express passion through a broad range of styles, designs and jerseys created under both the Fanatics and Majestic brands. Fanatics’ vertical manufacturing engine is built for the on-demand economy and brings much-needed agility to the industry, better servicing today’s passionate sports fans and their growing real-time expectations with more unique and innovative products readily available across retail channels.

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Kimberly Guillon

  • 209.601.9152

Oracle Comments on Terix Criminal Sentences

Fri, 2018-04-06 11:11
Press Release
Oracle Comments on Terix Criminal Sentences

Redwood Shores, Calif.—Apr 6, 2018

“Oracle is pleased that the United States District Court for the Southern District of Ohio accepted the guilty pleas of James Olding and Bernd Appleby, the principals of Terix, for their roles in misappropriating Oracle’s intellectual property and sentenced them both to prison for their criminal acts,” says Oracle spokesperson Deborah Hellinger.  “Oracle takes violations of its intellectual property rights very seriously and, as demonstrated by Oracle’s lawsuits against Terix, Rimini Street and other IP violators, Oracle will not hesitate to go after those who do so.  Oracle appreciates the fine work of the law enforcement officials whose efforts led to the criminal penalties assessed against Terix’s principals.”

In June 2015, Oracle obtained a judgment against Terix for copyright infringement based on Terix’s theft of patches and updates to Oracle’s Solaris operating system.

For more information on the U.S. Department of Justice’s ruling on the Terix case, please visit here.

Contact Info
Deborah Hellinger
Oracle Corporate Communications
+1.212.508.7935
deborah.hellinger@oracle.com
About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE: ORCL), visit www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Deborah Hellinger

  • +1.212.508.7935

Oracle Industry Connect 2018 Draws Top Business Leaders to Share Insights and Strategies for Digital Transformation

Mon, 2018-04-02 07:00
Press Release
Oracle Industry Connect 2018 Draws Top Business Leaders to Share Insights and Strategies for Digital Transformation

Redwood Shores, Calif.—Apr 2, 2018

Oracle today announced its 5th-annual Oracle Industry Connect conference. The event brings together business leaders and experts from across industries to share deep sector expertise and strategies for innovation and organizational transformation. In addition to leading customer executives, the conference will feature keynotes from Oracle CEO Mark Hurd and Bob Weiler, executive vice president of Oracle’s Global Business Units. The event takes place April 10-11, 2018 at the Hilton Midtown Manhattan Hotel in New York City.

“Oracle delivers the widest range of industry-specific applications in the cloud,” said Oracle CEO Mark Hurd. “From creating smarter construction sites with IoT, to empowering retailers to deliver better customer experiences with inventory management, our unmatched industry expertise and solutions are driving our customers’ success.”

At Oracle Industry Connect, industry peers join together to share deep-domain expertise and best practices on the mission-critical applications that are core to their businesses and their success. Ninety percent of the breakout session content is comprised of Oracle customers providing insights on identifying and overcoming complex industry challenges.

The keynotes will be followed by seven industry-specific tracks for business leaders in communications, construction and engineering, energy and utilities, financial services and insurance, hospitality, life sciences and healthcare and retail. Speakers include:

  • Amy Brady, Chief Information Officer, Executive Vice President, KeyBank
  • Connie Santilli, Vice President Enterprise Systems and Strategy, GAP
  • David Sipes, Chief Operations Officer, RingCentral
  • David Wilson, Chief Innovation Officer, Bechtel Corporation
  • Michael Webber, Deputy Director of the Energy Institute, Co-Director of the Clean Energy Incubator
  • Ray Bennett, Chief Global Officer, Global Operations, Marriott International
  • Sandy Tremps, Vice President, MRL IT, Merck
  • William Pratt, Chief Information Officer, SiriusXM Radio Inc.

“Cloud computing is the foundation of how businesses can truly transform themselves,” said Bob Weiler, executive vice president, Oracle’s Global Business Units. “Smart companies will leverage powerful industry-specific solutions to innovate, delight their customers and drive new revenue streams.”

For more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Katie Barron

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Oracle Named a Leader in the 2018 Gartner Magic Quadrant for Identity Governance and Administration

Mon, 2018-04-02 07:00
Press Release
Oracle Named a Leader in the 2018 Gartner Magic Quadrant for Identity Governance and Administration Oracle positioned as a Leader based on completeness of vision and ability to execute

Redwood Shores, Calif.—Apr 2, 2018

Oracle today announced that it has been named a Leader in Gartner’s 2018 “Magic Quadrant for Identity Governance and Administration” report for the fifth consecutive time. Oracle believes this recognition further validates the strength and innovation of cloud security services Oracle has introduced over the past year and its ability to help enterprises better integrate security solutions to manage their business.

“Security and Identity has quickly become one of the most critical areas businesses must address in order to be successful and maintain regular operations, and identity governance is a critical foundational step any enterprise should take to strengthen its security posture,” said Eric Olden, senior vice president and general manager, security and identity, Oracle. “Over the last year, Oracle has significantly enhanced its solutions’ capabilities to help enterprises manage, analyze and remediate security incidents with Oracle’s autonomous security capabilities. We are continuing our commitment to offering a trusted identity fabric and portfolio to help enterprises secure their businesses.”

According to Gartner, “IGA Leaders deliver a comprehensive toolset for governance and administration of identity and access. These vendors have successfully built a significant installed customer base and revenue stream, and have high viability ratings and robust revenue growth. Leaders also show evidence of superior vision and execution for anticipated requirements related to technology, methodology or means of delivery. Leaders typically demonstrate customer satisfaction with IGA capabilities and/or related service and support.”

In December, Oracle announced the first cloud-native identity governance service for hybrid cloud environments, which will be fully integrated and native to Oracle’s SaaS applications, Oracle Identity Security Operations Center (Identity SOC) portfolio (including Oracle Identity Cloud Service and Oracle CASB Cloud Service), as well as Oracle Management Cloud. In addition, Oracle expanded its consumer identity management capabilities in Oracle Identity Cloud Service through integrations with Oracle Marketing Cloud and Oracle Data Cloud.

Oracle’s integrated security suite of the Oracle Identity SOC portfolio and Oracle Management Cloud are designed to help enterprises forecast, reduce, detect, and resolve security threats and assist in efforts to remediate application and infrastructure performance issues.  Leveraging artificial intelligence to analyze a unified data set consisting of the full breadth of security and operational telemetry, as well as provide automated remediation, Oracle’s integrated suite is designed to enable customers to quickly adapt their security and operational posture as their risk landscape changes. This application of machine learning can potentially help thwart attacks, reduce the detection window from months to minutes, and more quickly address security breaches and performance outages.

Download a complimentary copy of Gartner’s 2018 “Magic Quadrant for Identity Governance and Administration” here.

Source: Gartner, “Magic Quadrant for Identity Governance and Administration,” Felix Gaehtgens, Kevin Kampman, Brian Iverson, 21 February 2018.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Info
Jesse Caputo
Oracle
+1.650.506.5967
jesse.caputo@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5145
kristin.reeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Jesse Caputo

  • +1.650.506.5967

Kristin Reeves

  • +1.415.856.5145

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