Linda Fishman Hoyle

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Oracle Blogs
Updated: 14 hours 16 min ago

March 23: Overhead Door Corporation—Oracle HCM Cloud Customer Forum

Fri, 2016-03-04 13:42

Join us for an Oracle HCM Cloud Customer Forum on Wednesday, March 23, 2016, to hear Larry Freed, Chief Information Officer at Overhead Door Corporation and Rebecca Stalsby, Director HRIS and Payroll. They will explain how they were looking to implement a massive HR transformation by changing their Benefits, Payroll, Core HR, Employee Self-Service, and Manager Self-Service to provide their employees with a single source solution so that their HR field staff could become more strategic.

Register now to attend the live Forum on Wednesday, March 23, 2016, at 9:00 a.m. PT and learn more about Overhead Door Corporation’s experience with Oracle HCM Cloud.

March 9: Restoration Hardware―Oracle HCM Cloud Customer Forum

Thu, 2016-03-03 10:50
Join us for an Oracle HCM Cloud Customer Forum call with John Martinez, Senior Director Rewards & People Operations, and Ryan Drew, ‎Senior Leader, People Operations & Analytics from Restoration HardwareThey will talk about how Restoration Hardware needed a modern HR system that could provide its executives with a strategic view of its people management, which was a critical component of its retail strategy to support the company’s fast growth.

Register now to attend the live Forum on Wednesday, March 9, 2016, at 9:00 a.m. PT and learn more about Restoration Hardware’s experience with Oracle HCM Cloud.

@OracleSocial: Help! I Need To Provide Social Customer Service!

Tue, 2016-02-23 10:35

A Guest Post by Maggie HustonSenior Content Manager, Oracle Social Cloud (pictured left)

“When people needed customer service, they used to send a letter or pick up the phone. Now, people use social media to get the attention of the company. It’s faster and easier to do. Nobody wants to wait on hold. Nobody likes smooth jazz.” — Jay Baer, New York Times and Amazon best-selling author and CEO of Convince & Convert


Apologies to smooth jazz lovers, but Jay Baer is right. More than 1 in 3 people prefer social media to traditional channels like email or call centers. Are you prepared? Could you handle a social media crisis? What about day-to-day customer service needs?

Don’t worrywe can help. Oracle Social Cloud will be at South by Southwest (SXSW) on Monday, March 14. SXSW is a “unique convergence of original music, independent films, and emerging technologies. Fostering creative and professional growth alike, SXSW is the premier destination for discovery.” If you’re interested in registering, click here

In a session entitled "Is Twitter the New Customer Call Center?" executives from General Motors (Rebecca Harris), Southwest Airlines (Ashley Mainz), Cummins Inc. (Michael Nagel), and Oracle (Angela Wells) will discuss how to provide excellent customer service over social media. It's on the schedule from 3.30 - 4.30 p.m. at the Hilton Austin Downtown, Salon J 500 E 4th Street.

Don’t miss the Official SXSW Party at Cedar Street Courtyard on Saturday, March 12. From 3.30 - 4.30 p.m., digital advertising executives from ZenithOptimedia, MediaMath, and Hewlett Packard will discuss how to deliver more relevant experiences in the face of disparate data points and aggressive ROI goals. The Spazmatics, the “Ultimate New Wave 80’s Show,” will play from 6.30 - 10.30 p.m. Beer and wine will be served alongside local food favorites and 1,400+ new friends. It’s a great way to #KnowYourPeeps!

This is going to be a great conference! If you can’t make it to SXSW March 11-15, follow us on Twitter, Instagram, the Social Spotlight blog, and Facebook for highlights and behind-the-scenes memories.

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