Re: Analyzing queries

From: Daniel Roy <danielroy10junk_at_hotmail.com>
Date: 9 Jan 2004 05:51:23 -0800
Message-ID: <3722db.0401090551.4c3557b8@posting.google.com>

> if Siebel is this hostile, why do people buy their product? Are there
> competing products?

They're a good marketing machine, who don't show their real color until the customers are "locked in". They do some very good pre-sales presentations (the product performance on the sales guy's laptop is always acceptable, as opposed to many customers' implementations!). During pre-sales, they don't say anything about the constraints (database and OS-wise) they will put on the customer afterwards. And after a company invested millions of dollars in Siebel, they won't get rid of it because of Siebel's stubberness. Possibly other CRM products are doing the same, I don't know (I'm a Siebel "specialist", and don't know other CRM products).

Daniel Received on Fri Jan 09 2004 - 07:51:23 CST