Training/Experience Question wording...

From: Radojevic <gradojev_at_us.oracle.com>
Date: 1996/11/23
Message-ID: <575na8$3sg_at_inet-nntp-gw-1.us.oracle.com>#1/1

Hi,

I'm taking a customer training survey. Please help out and answer the following:

When is the appropriate time to ask customers how much Oracle related experience/training they have?

What is inside Technical Support's scope?

What is outside Technical Support's scope?

What is more important: response or resolution?

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/ Oracle Networking Support / guru dude, joe SQL*Net, joe SQL*Toes /


/ Oracle RDBMS Support      / process evangelist                   /

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Received on Sat Nov 23 1996 - 00:00:00 CET

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