Re: Oracle tech support experience?

Hi,

I was with the ORACLE support team but I am currently studying in Western Michigan. I will be happy if I can be of any help to you. I have experience with ORACLE RDBMS 7, Workgroup server, ORACLE WEb Server, Web Agent, Forms 4.5 3.0, Reports 2.5 1.1, SQL*Plus and Database administion. NT, SCO Unix, Solaris, Windows 3.x/95 are the platforms I have used with ORACLE.

Regards,

Le-Chin Eugene Liu wrote:
>
> Can nettters in the Oracle world share your experience on their
> tech support please?
>
> I have a tough time to get through their support line and could
> not find their support web page to log questions. It usually
> takes them one full day to get back to me with just the TAR number
> and that was it. Have their tech support been always like that?
> I can't believe the internet newsgroup does a much better job than
> what we paid for Oracle support.
 

-- 

Muhammad Ahmad Malik
Western Michigan University
mamalik_at_cs.wmich.edu - http://www.wmich.edu/frc/ahmad.html
+1 (616) 373-3065