Re: !!!!!!RANT!!!!!!!
Date: 1996/08/12
Message-ID: <320FDECF.1013_at_medicalogic.com>#1/1
Jonathan Lent wrote:
<snip>
> Flame away folks. ;)
>
> -Jonathan
Jonathan,
It must be the heat down there in California or something. Usually, I get very good support. However, this summer I have not. I am having problems getting the replication stuff to work, and I have a simple case. Earlier my boss was trying to get help on a simple problem and he was tied up for three weeks with trying to get his phone calls returned. He finally gave his problem and tar to me and I tried. I had to raise the problem up to the duty manager and get down right nasty before I could even talk to someone who knew their .... I hate that. It gets my blood pressure up; I am sure that it does not help their health; and I do not like to do it.
Currently, I have had support working on this tar (replication) for about a month and I am training the support person in the basics of replication. We finally decided to see if we could hire someone from Oracle consulting. It took a week to find someone there who knew anything about replication. We were kind of shocked that there was no one else at Oracle Consulting (so we were told) who could help us with a straight forward replication example. Of course, in preperation of this Consultant's visit we got a script to use as an example. The script had nothing to do with what we requested in our phone conversation. So they threw another script at us, but it is missing the detail to make the thing work. (i.e. the important details are missing). Our contact is out for a week and I am not happy that the work we got is of such poor quality.
So maybe the California heat is frying brains or maybe the power outages in the NorthWest is hurting the airconditioning down there.
I hope it improves.
<end of rant>
Jim Kennedy
Received on Mon Aug 12 1996 - 00:00:00 CEST