Re: Oracle's bad business practices

In message <1996Aug5.182748.24831_at_hrbicf> - mmm_at_icf.hrb.com (MAX M. MAGLIARO)5 Aug 96 18:27:48 EST writes:
:>
:>> Welcome to the world of "Obstacle" as some of us refer to Oracle. Wait until
:>> you try using the phone support or try to enroll in a class. This is not

Eh Eh ! Didn't know that one :)  

:>The bug database included all the exchanges between
:> the analysts and the customer call-backs, and on many of them,
:> they end with remarks like "cannot duplicate the problem here...
:> TAR closed", or worse, they trail on and on with remarks about
:> the different approaches tried (none of which solve the problem)
:> and then suddenly... nothing. Some of these bugs were 2 years
:> old and were still not closed. They simply forgot about them...
:> either because the customer gave up and learned to live with it or
:> found their own work-around.
:>

Wow ! So glad to know I'm not alone ...

..Shafik.Mahomad.......................................................
.......................................................................
..Information Systems Consulting......................Lisbon, Portugal.
......smahomad_at_mail.telepac.pt................The Thrill of Discovery..