Re: Oracle Support is next to useless !

In message <4n6t4f$2r8_at_izb.izb.de> - mkie_at_izb.de (Michael Kiesel)Mon, 13 May 1996 08:43:06 GMT writes:
:>
:>jo_at_cci.dk (Jan Overgaard) wrote:
:>
:>>Charles Jardine <cj10_at_cam.ac.uk> wrote:
 

:>>>Dan I. Nichols wrote:
:>>>>
:>>>> I can't believe that I'm the only one who experiences this...
 

:>>>This has not been my experience. Here in the UK I have found
:>>>Oracle Support to be extremely helpful.
 

:>>The same goes for Oracle Denmark, that has an exellent support.
:>
:>I would like to add: The same applies for Germany.
:>
:>We had about 1 support request per week for the past years.
:>My estimate is that about 95% of them were solved. Most within
:>some hours or maximum one to two days. The support staff here in
:>Germany is extremely friendly, helpful and efficient.
:>

As a relatively new user of Oracle technology I called Oracle Support three times here in Portugal ( well, I actualy faxed them).

I tend to agree with the first poster, IMO They're next to useless ! I practically gave up on them ! and of course they filed my request as solved because I didn't follow up their answers with an OK or Not OK !

The reason for not following up is because the awswers were so un-related to the question that the only follow-up I could think of was : Up Yours !!

..Shafik.Mahomad.......................................................
.......................................................................
..Information Systems Consulting......................Lisbon, Portugal.
......smahomad_at_telepac.pt.....................The Thrill of Discovery..