Re: Oracle Support is next to useless !

Steve Shiflett <shiflett_steve_at_mm.ssd.lmsc.lockheed.com> wrote:
>I ingraciate myself to the person over the phone, by kind inflections in
>voice, a "smile", consideration of their difficult job, and a very
>concise, yet detailed, description of my problem. By projection of
>"personality", and appearing "professional", I delude myself that I get
>better service than anyone else.
>
>When I have a problem, I also talk to people witin my company, the net,
>and the technical guy who does sales support. (The technical guy with
>sales is only suppose to do sales-related stuff, but if you make friends
>with him/her, they will help you out.)

It is shocking when one applies the standards we have set for consumer products to software. Remember, with software like Oracle, it doesn't matter if the product works. Sales people come in feed pastries to ignorant management types and get their product declared a standard. The job is done. You have to work the result. If it doesn't work, it is your fault. Where is Dilbert when you need him? Although this may seem funny, the scary part is that it is often true.

have fun
ray c,

My own thoughts and not those of my employer. Received on Thu May 02 1996 - 00:00:00 CEST