Re: Oracle Support is next to useless !

From: FionbarrMc <fionbarrmc_at_aol.com>
Date: 1996/04/30
Message-ID: <4m5d8s$h6b_at_newsbf02.news.aol.com>#1/1

Yes, sometimes Oracle support does suck, especially when I can't fully define what my problem is - but then, that's really my fault, isn't it? I've had some tars outstanding for quite a while as well.

On the other hand, I've gotten some *fantastic* support off them as well - one time my database crashed at 20h00 and the guy stayed with me for well over three hours. As I struggled into the wee hours, their support guys rang me several times and helped me through the recovery procedure.

I guess it really comes down to how critical the problem is that you're experiencing and how well-defined it is :-)

Cheers,

Fin. Received on Tue Apr 30 1996 - 00:00:00 CEST

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