Re: Oracle Support is next to useless !
From: <dmoyer_at_gpu.com>
Date: 1996/04/29
Message-ID: <4m2a7u$31k_at_nn2.fast.net>#1/1
Date: 1996/04/29
Message-ID: <4m2a7u$31k_at_nn2.fast.net>#1/1
In <4lrkor$83n_at_rap.SanDiegoCA.ATTGIS.COM>, Dan I. Nichols <dan.nichols_at_sandiegoca.attgis.com> writes:
>I can't believe that I'm the only one who experiences this...
Dan, I have had that experience once in a while (10% of my calls). When I get an analyst right away they seem to take charge of the problem and solve it very quickly. However, when I get the call response group and give my detailed explanation and get promised a call-back I don't wait because TAR's are automatically closed after a couple of weeks. I call every day until I get an analyst. After several days of no success I ask for the duty manager. Since I have used this method I have not gone more than 1 week without an answer.
D. Scott Moyer, Jr. dmoyer_at_gpu.com (work) GPU Service Corporation dsmoyer_at_enter.net (home)Reading, PA Received on Mon Apr 29 1996 - 00:00:00 CEST