Re: Oracle Support is next to useless !

             Dan I. Nichols <dan.nichols_at_sandiegoca.attgis.com>
> I can't believe that I'm the only one who experiences this...
>
> Everytime I have a need to call Oracle support, the same thing happens.
>
> I'll get hold of an analyst (after 20 minutes of listing to classical music on
>
> The analyst will dutifully take down, verbatum, my description of the problem,
> talk to an "expert". The analyst will promise to call me back, then nothing...
>
> I have a TAR open that was opened in July of 1995. I get absolutely no respons
> back, the analyst is never there, and I'm prompted to leave a message.
>
> If I call and rant and rave and complain, I'll get a duty manager who will apo
> been unusually busy lately, and promise to reassign the TAR to another analyst
>
> The new analyst will call...dutifully take down, verbatum, my description of t
> starts over again.
>
> This pattern exists for Oracle Applications issues, tools, DBMS, et al...
>
> So...I ask you my fellow Oracle professionals. Is this just the nature of the
> Any suggestions...Am I supposed to offer bribes ?
>
> -Dan
>
  I have exactly the same experience with Oeacle tech. support.   I have dealt with Sun, Ingres and PowerSoft tech. support, I say Oracle  is the worst so far. Received on Fri Apr 26 1996 - 00:00:00 CEST