Re: ORACLE support experiences ???

My general experience is that the people in the RDBMS group are pretty knowledgeable and usually give me good advice although it usually takes a long time to get it. The languages group a little less so, and the tools group, forget it. All my language calls are about Pro*C and my tools calls are always about Forms. What almost always happens when I call with a Forms problem is I describe the problem to the support rep who promises to find out and call me back. In the mean time, I end up solving the problem myself. Since I don't want to wait on hold forever to tell them the solution I found, I usually post it to the Oracle Support Forum on Compuserve.

But they're always concerned and courteous.

Ken Denny
My employer has no opinions so these are mine, all mine. Received on Sun Dec 10 1995 - 00:00:00 CET