Re: Oracle hits new low (for me) in telephone support

> > I am somewhat surprised they are that slow. It seemed to
> > me that they were getting much better. I used to sit on
> > hold for 45 minutes 6 months ago. Lately its just a
> > minute or two, and the tech support pretty competent.
>

After my public bitching, someone from Oracle contacted me and we discussed my problems with telephone support which was mainly, calling and waiting on hold for 15 minutes to get a recording telling me to leave a message - that was with the PC network group (one of the busiest).

I haven't waited that long (even to just get a recording) with other support groups within Oracle.

The person I spoke with said that they would try to change when the recorded message came up for the PC networking group (or wherever the source was) and suggested that Oracle was attempting to hire more support people.

Mike

-- 
Mike McCurdy    mccurdy_at_ucsvax.sdsu.edu
AIX/VMS System Management
Oracle Database Administration
University Computer Operations
San Diego State University