Re: Oracle hits new low (for me) in telephone support

In a previous article, mahesh_at_ppm.csun.edu (Mahesh Saraswat) says:

>I waited for more than 15 miniutes on two days and couldn't talk to a analyst.
>The quality of support is not really worth for the money we pay for support.
>
>Mahesh Saraswat
>California State University, Northridge

You haven't missed much. Things *do* get a little more interesting when you finally get someone to listen to your story. They give you a TAR number, and tell you someone will call you back.

And, someone will, eventually, call you back -- in a few days, after you've had to kludge your own workaround. They'll then ask YOU what YOUR solution was to fix your original problem. After you tell them, they'll happily close your TAR.

Karla Johnson

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Karla Johnson                       |      Internet: karjohn_at_kincyb.com
S/W Engr., Informax Data Systems    |                  or ab803_at_lafn.org
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