Forms 3, Menu 5, ReportWriter 1.1 Support until Dec 1996
Date: 1995/10/28
Message-ID: <dbmooreDH6Jsy.4xF_at_netcom.com>
For those who were wondering about the extension of support for Forms 3, Menu 5, and ReportWriter 1.1 until December 1996, here is a letter from Oracle WorldWide Support which explains the way this will work. Thanks, and good luck!!!
- Dennis Moore, Oracle Corp. dbmoore_at_us.oracle.com <- Office (preferred for e-mail) dbmoore_at_us.netcom.com <- Home (preferred for living ;-)
SQL*Forms3.0/SQL*Menu5.0 & SQL*Reportwriter 1.1 Desupport Notice
Announcement
Oracle's Tools and Product Division and Oracle Worldwide Customer Support formally announce the extension of Customer Care Support for SQL*Forms 3.0/SQL*Menu 5.0 and SQL*Reportwriter 1.1 to December 31, 1996.
Announcement Detail
To assist Oracle customers who require continued software maintenance support for Oracle's SQL*Forms 3.0/SQL*Menu 5.0 and SQL*Reportwriter 1.1 while they complete their migration to the Oracle Developer/2000 suite of products, Oracle has extended Customer Care Support for these products from December 31, 1995, to December 31, 1996. Customers must be on the following releases of these products for continued software maintenance support:
SQL*Forms 3.0.16/SQL*Menu 5.0.11
SQL*Reportwriter 1.1.14
The Oracle7 revision 7.2 server bundles will be the last server bundles in which these SQL*Forms 3.0/SQL*Menu 5.0 and SQL*Reportwriter 1.1 releases will be included.
Asian National Language Support versions of SQL*Forms 3.0/ SQL*Menu 5.0 and SQL*Reportwriter 1.1 will also continue to be released and supported through December 31, 1996.
Extended Assistance Support for SQL*Forms 3.0/SQL*Menu 5.0 and SQL*Reportwriter 1.1 will be provided for 3 years after Customer Care Support ends to those customers who are unable to complete their migration to Developer/2000 before December 31, 1996. Customers must remain current on their software support fees to receive this service. Extended Assistance Support for these products provide for telephone and electronic support only, consisting of the following:
? Answering customer questions
? Providing workarounds, if possible
? Providing customers with migration path information
Extended Assistance Support for these products does not provide for the following:
? Software error correction support
? Backporting of fixes
? Certification with supported products or newer operating
system releases
? Escalation Support or guaranteed response times or skill
availability
Due to these limitations, Oracle strongly recommends that customers migrate the Developer/2000 suite of products as soon as possible to maintain the highest level of support for their products and systems.
The following table illustrates the product lifecycle for Oracle?s data entry and report products:
+----------------------+-------------+--------------------+---------------+
| | Lifecycle | | Oracle |
|Product | Phase | Oracle Development | Worldwide |
| | | | Support |
+----------------------+-------------+--------------------+---------------+
|Developer 2000 w/ | | Enhancements & | Customer Care |
|Oracle Forms 4.5 & | Active | Maintenance | Support |
|Oracle Reports 2.5 | | | |
+----------------------+-------------+--------------------+---------------+
|SQL*Forms 3.0/ | | | |
|SQL*Menu 5.0 and | Mature | Critical Fix | Customer Care |
|SQL*Reportwriter 1.1 | | Maintenance | Support |
|(through 12/31/96)* | | | |
+----------------------+-------------+--------------------+---------------+
|SQL*Forms 3.0/ | | | Extended |
|SQL*Menu 5.0 and | Functionally| No Support | Assistance |
|SQL*Reportwriter 1.1 | Stable | | Support |
|(1/1/97 to 12/31/99)**| | | |
+----------------------+-------------+--------------------+---------------+
|SQL*Forms 3.0/ & | | | |
|SQL*Menu 5.0 and | Obsolete | No Support | No Support |
|SQL*Reportwriter 1.1 | | | |
|(after 12/31/1999) | | | |
+----------------------+-------------+--------------------+---------------+
(*) Oracle MVS and VM customers have been notified of the SQL*Forms 3.0/SQL*Menu 5.0 support program for their platforms in a previous announcement and those dates have not changed with this announcement. Extended Assistance Support will be available for SQL*Forms 3.0/SQL*Menu 5.0 on the MVS and VM platforms when their Customer Care Support ends under the same conditions specified in this announcement.
(**) SQL*Forms 3.0/Menu5.0 and SQL*Reportwriter 1.1 on platforms which have announced the end of Customer Care Support effective on or prior to Decemeber 31, 1996, will end Customer Care Support on that same date. Extended Assistance Support for SQL*Forms 3.0/Menu5.0 and SQL*Reportwriter 1.1 on those platforms will be consistent with the Extended Assistance Support for those platforms.
Customer Action
No customer action is required to receive Customer Care Support or Extended Assistance Support for SQL*Forms 3.0/SQL*Menu 5.0 and SQL*Reportwriter 1.1. Customers must remain current on their software maintenance fees to receive these services.
To request your upgrade to Developer/2000, U.S. customers should call (415) 506-1500 and route their calls to Customer Service. Select option 9 for Client Relations/Media Shipments, the select option 3 for Customer Service. Please note that support renewal charges will be based on the current pricing for Developer/2000.
One copy of updated on-line documentation is shipped with all orders. Additional hardcopy documentation can be ordered by calling Documentation Solutions Group at 1-800-252-0303.
Non-U.S. Oracle customers should contact your local Oracle subsidiary for these products and services.
This service announcement is addressed to the Oracle Technical Contact of record within your company. Please ensure that this letter is made available to the appropriate personnel at your site. If you are not the individual within your company to whom this notice should be sent, please call (415) 506-1500 and route your call to Client Relations. Select option 9 for Client Relations/Media Shipments, then select option 3 for Customer Service.
This Oracle Worldwide Service Announcement supersedes any previous Oracle Worldwide Customer Support Announcements made concerning the end of Customer Care Support and Extended Assistance Support for SQL*Forms 3.0/SQL*Menu 5.0 and SQL*Reportwriter 1.1, unless otherwise specified in this announcement.
Oracle WorldWide Customer Support
-- -- Dennis Moore, Oracle Corp. dbmoore_at_us.oracle.com <- Office (preferred for e-mail) dbmoore_at_us.netcom.com <- Home (preferred for living ;-)Received on Sat Oct 28 1995 - 00:00:00 CET