Re: Terrible Technical Support
Date: 1995/08/09
Message-ID: <jalford.343.02317B5E_at_immcms1.redstone.army.mil>#1/1
In article <libidoDCnzvD.11y_at_netcom.com> libido_at_netcom.com (Ron Bogdanoff) writes:
>From: libido_at_netcom.com (Ron Bogdanoff)
>Subject: Re: Terrible Technical Support
>Date: Wed, 2 Aug 1995 03:47:36 GMT
<SNIP>
>Well, I guess you must not have very much experience with Oracle tech
>support. The experience you describe is not uncommon at all. Count your
>blessings. If you need to call for support of their application
>packages, it's even worse. That's one of the reasons the company I work
>for has a position for someone like me - I troubleshoot application code
>because they (Oracle support) are notorious for not calling back on a TAR
>for days (if not weeks).
Yep, I've gotten more Oracle Support from this newsgroup than I've ever gotten from the Support Line !!! I got a call back today on a tar I open 3 months ago !!!
- jack