Re: Terrible Technical Support
Date: 1995/08/05
Message-ID: <807634667.1037snx_at_aleytys.pc.my>#1/1
In article <3vo0et$sav_at_jalisco.optimum.net> tim_boemker_at_zacatecas.optimum.com writes:
>Are you suggesting that Bronze customers don't deserve better? I
>heartily disagree. And Oracle won't sell Gold to smaller accounts.
^^^^^^^
Really? Oracle happily quoted us Bronze, Silver and Gold. We are on Bronze and when my boss saw the cost of Bronze he went ballistic :-(. So I will definitely *NOT* be suggesting we upgrade to Gold.
Oracle Customer Support here in Malaysia is pretty responsive but are constrained by a shortage of staff. They recently hired a new person and she recently shipped me a patch for a HP-UX platform. The trouble is we are on a Sparc/Solaris platform :-). Luckily I'm paranoid and eyeballed the READMEs before applying the patch. Oh yes, her name is "Mercy" BTW. I guess she'll have me crying out for mercy one of these days.
Philip
+---------------------------------+-------------------------------------------+ |Philip Chee: philip_at_aleytys.pc.my| This is a work of fiction.Any resemblance | |Tasek Cement Berhad | to persons living or dead is completely | |P.O.Box 254, 30908 Ipoh, MALAYSIA| coincidental. The creator of this article | |Voice: +605-551-011 | has asserted its moral right to be | | Fax: +605-566-142 | identified as the author. | +-------------------Eigi-Eru-Enn-Allir-Jomsvikingar-Daudir!-------------------+... Just when you got it all figured out: An UPGRADE!
--- * TLX v4.00 *Received on Sat Aug 05 1995 - 00:00:00 CEST