Re: Terrible Technical Support - NOT
Date: 1995/08/03
Message-ID: <DCqsK4.M2C_at_txnews.amd.com>#1/1
Due to the size of our implementation, we negotiate multiple year contracts and while the package we have was negotiated before the change to precious metals, we too have a support level comparable to Silver.
While I am pleased to hear of your luck with respect to Oracle support I cannot share your sentiments for if I had a dime for every time I was promised a call back within an hour...I would be rich in GOLD.
If I had a dime for every member of the technical support team that has come and gone...I would be rich in GOLD.
If I had a dime for every time a trainee could not comprehend the size (hundreds of GBs) and nature of our problem...I would be rich in GOLD.
IF I...no I won't do that to you, you get my point.
Ron, you're truly blessed.
-- Darryl Snedeker ph# (512) 602-2168 Senior Database Administrator fax (512) 602-5018 Advanced Micro Devices Austin, TexasReceived on Thu Aug 03 1995 - 00:00:00 CEST