Re: ORACLE TECH SUPPORT. NONEXISTENT

In article <CpK3w1.6G6_at_stortek.com> v045101_at_procyon.stortek.com (Sean Stasica) writes:
>Martin Loach at CCRG (mjl_at_vax.oxford.ac.uk) wrote:
>> In article <2qbhsi$kk_at_ctsad3.cts>, ccisaac_at_mtu.edu (Chuck Isaacson) writes:
>> > It would seem to me that the next logical thing for ORACLE to
>> > do with these comments on nonexistent support would be to
>> > raise the prices and change the music on the voice response system.
>> >
>> I must say that here in the UK, Oracle support has so far proved to be one
>> of the best around. I always get called back and, perhaps most significant,
>> it is about the only service where one does not get any vile music on hold
>> whatever! "Please hold during the silence":- excellent- what finesse!
>
>Must be nice! In the US, we have to listen to awful music, and are
>interrupted every 30 seconds with a very loud voice telling us we are still on
>hold...for 15-30 minutes at a time (not the standard 7 minutes they tell us
>we will be on hold). It would be alright on speakerphone, but if you are
>trying to hold it up to your ear the voice is very obnoxious. The worst part
>about the music is not the music itself, but it's the same thing over and
>over.. all 10 or so songs.
>

And this without any commercials in between ? Whow that must be strange for an American ?

Seriously, support in Belgium is adequate !

-- 
Gerrit Cap				
Vlaamse Televisie Maatschappij N.V.		e-mail :   gerrit_at_vtm.be
Medialaan 1					fax    : +32 2 253.12.21
B-1800 Vilvoorde Belgium			voice  : +32 2 255.38.72