ORACLE TECH SUPPORT. NONEXISTENT
From: Michael J Matthews <mjm_at_atti14.atti14.attibr.att.com>
Date: Fri, 29 Apr 1994 02:28:59 GMT
Message-ID: <Cp01KC.5BD_at_nntpa.cb.att.com>
Date: Fri, 29 Apr 1994 02:28:59 GMT
Message-ID: <Cp01KC.5BD_at_nntpa.cb.att.com>
We recently acquired ORACLE as a replacement to existing RDBMS
It is being used in UNIX SVR4 NCR 34xx environment. I am having great
difficulty just getting started. Primarily trying to deal with
Oracle's bizarre terminal support scheme and Sys admin documentation
that is confused,vague and possibly inaccurate. To make a long story short
I placed a call into Oracle over a week ago and have
been unable to reach a tech any of the many times I called
(sitting on the phone for a 1/2 hour) and have received absolutely
NO call back. At this point I feel I have been had, not to mention
that Oracle is reneging on their support contract. We should have
stayed with INFORMIX.
Is this typical?
-- Michael J Matthews ATT IMS International Stuff (until next re-org) attmail!mjmatthews/[att]!attibr!atti14!mjm 201-326-5212Received on Fri Apr 29 1994 - 04:28:59 CEST