Database Subcontracting
Date: Wed, 2 Feb 1994 04:12:09 GMT
Message-ID: <CKKx0B.A3M_at_shakti.ncst.ernet.in>
For more info contact:
David D'Souza
internet address : silver_at_shakti.ncst.ernet.in
phone : 91 22 6133 996
phone : 91 22 836 8950
fax : 91 22 837 21 99
Corporate Profile
of
Silverline Industries Limited
Unit No. 121, SDF IV
SEEPZ, Andheri
Bombay 400 096
India
TABLE OF CONTENTS
- Introduction
1.1 Profile 1.2 Management 1.3 Capital 2. Infrastructure Facilities 2.1 Software Development Center, Chicago, USA 2.2 Open Systems Excellence Center, Bombay, India 2.3 Dedicated Systems Excellence Center, Madras, India 2.4 Banking R&D Center, Pune, India 2.5 Multimedia Products and Services, Bombay, India 2.6 Satellite Link 2.7 Joint Venture for Engineering Software Consulting, Madras, India 3. Services 3.1 Joint Projects 3.2 Dedicated Development Center 3.3 Re-engineering Services 3.4 Product Development 3.5 Training Services 4. Products 4.1 Hotels 4.2 Hospitals 4.3 Banking 4.4 Manufacturing 4.5 Airlines 4.5 Education 4.7 Multimedia-based training product 5. Expertise 5.1 Hardware 5.2 Operating Systems 5.3 RDBMS 5.4 CASE Tools 5.5 Front End Tools ___________________________________________________________________ Corporate Profile Silverline Industries Limited 5.6 Graphical User Interfaces 5.7 Communication 5.8 Product Application Areas 6. Software Professionals- Profile 6.1 Strength 6.2 Profile 7. Project Management Methodology 8. Quality Assurance Methodology 9. Pricing
- Representative Clients
Corporate Profile Silverline Industries Limited
- INTRODUCTION
Silverline Industries Limited is a leading consulting company with a wholly owned subsidiary in the United States. Built on a solid financial base by multinational investors, the company is dedicated to bringing its clients the highest quality solutions at the most competitive rates. Silverline has over three hundred dedicated professionals with a cumulative experience of over 2,000 man-years in software design and development to serve you. Our facilities comprising hardware, tools, platforms, and commercial infrastructure (including satellite communication link) ensure that you get constantly monitored, well-designed and meticulously developed software systems.
1.2 Management
Silverline is a professionally managed company. The company is organized into dedicated focus groups, each managed by a group head.
1.3 Capital
Silverline is a public limited company with a capital base of US $ 12 Million and over 250,000 shareholders.
Corporate Profile Silverline Industries Limited
2. INFRASTRUCTURE FACILITIES
2.1 Software Development Center, Chicago, USAdevelopment. Clients may login into our systems for monitoring and reviews.
* Product Support and Development Center for Manufacturing Solutions
* Center for Off-site Project development work
* Proficient in UNIX, ORACLE products and tools, and GUI products
* Satellite communication link with Bombay and Madras
* Fully trained experts for software development and support.
2.2 Open Systems Excellence Center, Bombay
* High-end 486 based servers hosting SCO UNIX, UNIX SVR4, MS-Windows
* AS/400 Model 9404 with SYNON II
* Sun Sparcstation with Sun OS 4.1
* 100 workstations connected through a TCP/IP network to the above servers
* Multimedia development facilities.
2.3 Dedicated Systems Excellence Center, Madras
* 80 workstations with color super VGA, 100 MB winchester and connected through
TCP/IP to 486 / Tandem servers
* Tandem Model CLX/R 1200.
2.4 Banking R&D Center
* RDBMS-based banking products
* Banking projects
* Interface development.
2.5 Multimedia Products and Services
* State-of-the-art hardware and software facilities
* Computer and video-based interactive training systems
* Fully staffed with competent faculty members.
2.6 Satellite Link
* 64 kbps dedicated satellite link between Bombay, India, and Chicago, USA
* Offers connectivity to systems of clients, for remote login, maintenance and
2.7 Joint Venture for Engineering Software Consulting, Madras, India
* CAD / CAM
* Digitization
* Joint Venture with MECON, with over 1000 engineers.
___________________________________________________________________ Corporate Profile Silverline Industries Limited 3. SERVICES
We offer our partners in progress benefits in terms of
- Time : Our facilities comprising hardware, tools, platforms, and expertise ensure that your systems are developed on time.
- Resources : Offsite/Offshore development allows resources to be dynamically mobilized to meet tight schedules and to get the benefit of specific expertise from other project groups.
- Quality : At Silverline, quality is built into both, the product and the process that produces it. A dedicated Quality Assurance Group (QAG) ensures that you get constantly monitored, well-designed and meticulously developed systems.
- Cost : Our offshore development site, combined with the above benefits, put us in a position to pass on the cost advantage to you. Our very competitive rates ensure that you get "value for money".
We offer a wide spectrum of services such as
3.1 Joint projects
- Onsite/Offsite/Offshore development
- Offshore software maintenance.
3.2 Dedicated Development Center
- With Resources, Infrastructure, Trained Personnel
- Control on Project Development
- Complete Security / Project Confidentiality.
3.3 Re-engineering Services
- Design Recovery and Reverse Engineering
- Integration and Forward Engineering.
3.4 Product Development
- Computer-based training (CBT) using Multimedia environment, to address mass, repetitive training needs.
3.5 Training Services
- Specialized training in UNIX, C, RDBMS and GUI by highly qualified trainers.
- Customized training programs.
Corporate Profile Silverline Industries Limited
4. PRODUCTS Silverline has developed a range of state-of-the-art software products to meet the varying demands of the industries. We have ensured that these solutions are open, portable, and distributed. These industry-specific products have received wide acceptance in service industries like hotel, healthcare, banking and vertical segments, namely airline, manufacturing and education. Our product list includes:
4.1 Hotel Open Systems technology (HOST)
State-of-the-art software package integrating the front and back office systems. Key areas include front office, general ledger, POS, inventory, cost control, central reservation, purchasing, sales and marketing, MIS and telephone system.
4.2 Hospital Management System
A total solution comprising patient booking, administration, billing, case history, financial accounting, inventory management, pharmacy, pathology, operation theater and other facilities management and equipment monitoring system.
4.3 Open Branch Management System (OBMS)
A comprehensive retail branch banking OLTP package with accent on fast response. This is an open product offering a choice of major RDBMS platforms. Besides supporting major application areas, it includes features such as signature presentation, statement printing and investment portfolio management.
4.4 Silverline*Mfg
This system based on MRP II model, covers the areas of purchasing, inventory, manufacturing, sales, and accounting. The system is coded 100% ORACLE using ORACLE*CASE tools.
4.5 Passenger Revenue Accounting on UNIX Integrated System (PRAXIS)
This system involves a complete solution for ticket proration. Features include revenue accounting on actual coupon utilization, sector-wise accounting, update and look-up for contracts with travel agents and other airlines, audit control and fraud detection.
4.6 Education
The range includes products for testing, grading, administration, and computer- based training.
4.7 Multimedia-based Products
A computer-based training (CBT) product for MS-Windows 3.1 and Informix.
Corporate Profile Silverline Industries Limited
5. EXPERTISE 5.1 HARDWARE
- Sun Sparc Server
- TANDEM : CLX/R
- AS/400 : Mid-Range Model 9404
- Small systems : PS2 / PC 486 UNIX Servers
- IBM Mainframes : ES9000 / 3090 with MVS / XA / ESA / IDMS / CICS
5.2 OPERATING SYSTEMS
- UNIX : SCO/ODT 2.0, SunOS 4.1, SVR 4
- Novell Netware 3.11
- WINDOWS 3.1 / DOS / OS-2
- OS/400
- MVS
- Guardian, TAL, Pathway
5.3 RDBMS
- ORACLE * INFORMIX * INGRES
- PROGRESS * SYBASE
- SYNON II * IEW * IEF
- ORACLE CASE * EXCELERATOR
- UNIFACE * JAM * POWERBUILDER
- GUI : C++, X-Windows, OSF-Motif
- Multimedia : Multimedia development facilities with comprehensive tools (Authoring Tools (Authorware Professional for Windows))
5.7 Communications
- SNA / VTAM, TCP/IP, ISDN, NFS, X.25, X.400
- Networking- Token Ring, Ethernet , XNS, DECNET, Netware.
5.8 Application Areas
- Hotel, Healthcare, Banking, Airlines
- Manufacturing, Marketing, Education
Corporate Profile Silverline Industries Limited
6. SOFTWARE PROFESSIONALS 6.1 Strength
Silverline has around 350 professionals, educated from premier universities around the globe, and with experience ranging from 3 to 12 years. Most of our employees have a Post- degree including M.S. (Computer Sciences) and M.B.A. as well as application experts like CPAs, Manufacturing, Banking and Health Care specialists.
6.2 Profile
Silverline can provide customers with professional software developers and the most advanced software development technologies available today. Acting as an extension to a customer's in-house application staff, Silverline has the expertise to address a broad number of software development issues, particularly those related to large transaction driven mission-critical application systems.
Our software developers are backed by an extensive array of software analysis, design, engineering and project management tools that increase the quality and productivity of their services. These include :
- A system development life-cycle methodology that recognizes and takes advantage of modern-day software development techniques and tools;
- Computer-aided Software Engineering (CASE) tools for data and process modeling and Systems Analysis / Design documentation;
- Client-Server based application software design, development, code generation, and testing of on-line and batch proceses in the system;
- 3 GL/4 GL code structural and defect analysis, restructuring and optimization tools;
- Automated Project Scheduling, time and expense accounting for all system development life-cycle methodology tasks and activities.
Whether it be the definition of business requirements for new systems, off-loading portions of the application development backlog, evaluating the classical software make vs buy decision, or employing our own proprietary and thirt-party application software products to meet specific business needs, Silverline can provide supplemental personnnel and technology resources that add value to a customer's in-house applications development staff.
Corporate Profile Silverline Industries Limited
7. PROJECT MANAGEMENT METHODOLOGY AT SILVERLINE The Silverline project team will typically consist of a Project Manager, who has overall charge of the project. He is assisted by a team of Project Leaders / systems Analysts, each of whom are responsible for a module or a component of the system. The project leaders coordinate the task of coding to individual programmers. The team is assisted by specialists in specific areas (e.g. LAN experts, industry experts, etc.).
Typically, an offshore project would essentially consist of the following phases:
Phase 1 [Onsite] - Requirement Study / Analysis
An expert team from Silverline performs a Feasibility Study and Analysis on site with the active participation of the users. This results in the Software Requirements Analysis and the formulation of a project strategy which will define the onsite component, offshore boundaries, approach, standards and procedures. The strategy also includes the use of satellite link during the develoment phase. A standard practice is to use CASE tools and Project Management software at this stage.
Deliverables: - Software requirements analysis report. - Prototype. - Project plan.
Phase 2 thru Phase 4 [Offshore] - System Design, Construction, Testing
System Design :
Using a Project Management Information system, the activities and sub-activities with their time frames are established. The resource allocation are also fed-in. The Gantt or PERT charts are printed and given to the QA group to review whether the requirements are consistent with schedules, resources and budget. The schedules are communicated to the client for approval. The presence of the satellite link facilitates a much more participative role of the client in the Project Management.
Time sheets are maintained throughout the duration of the project. The progress of the project is reviewed periodically and variances reported, so that corrective measures can be taken.
The project work environment is established. A multi-disciplinary team consisting of people with the right skills is formed. The organizational structure of the team is established and project roles will be identified and assigned to members of the project team. Requisite training is imparted to the team, wherever necessary. The project team is given an orientation towards the project management policies, procedures and techniques.
Corporate Profile Silverline Industries Limited
Standards for system design, program specifications and programming are defined. The Quality Assurance Group conducts a critical review of the design document. The design is frozen after approval and becomes a reference point for any future correspondence.
Deliverables: - System design document.
Recognizing that some changes to the scope of the project may require accommodation, a formal change control plan is established. Such a plan allows cost and benefit trade-offs based on the analysis of the requested changes. It provides a control point so that only mutually agreed upon and approved changes are implemented.
System Construction :
The Project Manager measures and evaluates the progress of the project against the project plan and effects changes as appropriate. Periodic status reports together with the time sheets are submitted. The change control procedure is strictly adhered to.
As a simultaneous activity, test data together with the expected results are collected. Also, the User Manual and System Reference Manual are developed. These documents are handed to the Quality Assurance Group for review.
The unit and module test plans are developed and reviewed by the Quality Assurance group. Unit and module testing are first done by the programmers and systems analysts / project leaders before handing over to the Quality Assurance Group. The objective of the team is to work towards meeting the error targets based on the reliability model.
Deliverables: - Programs / Modules. - Status reports. - Test plans. - User and System reference manuals.
System Test :
The system integration and final acceptance test plans are created and the completion criteria for the system integration test and site acceptance tests are documented. These test plans are submitted for review and approval.
The project team performs the system integration test and any discrepancies are tracked and resolved. After the successful completion of the test, the system is handed over to the Quality Assurance Group for final clearance.
Corporate Profile Silverline Industries Limited
Phase 5 thru Phase 6 [onsite] - System Acceptance and User training
This activity is performed onsite by first preparing the test environment. The final acceptance test is performed as per the criteria and guidelines. The final test can be supplemented by a user demonstration of the system. A backup copy of all system files is made and one copy of the packaged system, user manual and system reference manual are delivered. The training material is developed and a "train the trainers" session is conducted.
Deliverables: - Packaged system - Training and training material - Review/Refinement plan. ___________________________________________________________________ Corporate Profile Silverline Industries Limited 8. QUALITY ASSURANCE AT SILVERLINE
At Silverline, quality means doing the right things right, the first time. It is a systematic, customer-connected process that is totally and rigorously implemented throughout the company. The Quality Assurance Group (QAG) at Silverline is a team of experienced professionals headed by the Deputy General Manager (QA), who has over 10 years of experience in the areas of Quality Assurance & Process Management.
The QAG monitors both, the product and the process that produces it. The entire software task is treated as a process that can be controlled, measured and improved. The following Quality Assurance practices are applied to our software products to ensure that they are of the highest quality:
- Silverline has defined, developed and documented the standards, practices and conventions that address requirements, specifications, design, coding, testing and documentation. Strict compliance with these standards, practices and conventions is monitored and assured.
- To ensure that the implementation of the software products satisfies the requirements, the following documentation is prepared :
- Software Requirements Analysis Report.
- System Design Document.
- Software Verification and Validation Plan.
- Software Configuration Management Plan.
- Reviews and audits are conducted to evaluate the status and quality of the software development effort and to assure the use of required documentation. A major benefit of reviews is the early discovery of defects. The review process substantially reduces the cost of subsequent steps in the development and maintenance phases. The following reviews and audits for software products are held at Silverline:
- Software requirements review.
- Preliminary Design review.
- Critical Design review.
- Code reviews.
- Software Verification & Validation Plan review.
- Physical Audit.
- In-process Audits.
Corporate Profile Silverline Industries Limited
- At Silverline, testing is a systematic and well planned activity. A "Testing Life Cycle" exists side by side with the development life cycle. Automated testing tools will be used to improve the effectiveness of testing.
- A variety of metrics are collected to track software quality and assess the ability of methodological and procedura
- At Silverline, testing is a systematic and well planned activity. A "Testing Life Cycle" exists side by side with the development life cycle. Automated testing tools will be used to improve the effectiveness of testing.
- A variety of metrics are collected to track software quality and assess the ability of methodological and procedural changes to improve software quality. The matrics include:
- Defects
- Effort
- Complexity
- Size
- An automated defect tracking system is being implemented. This system will aid in reporting, tracking and resolving software problems.
- Institutionalization of project experience and quality assurance results through a project
repository system.
Corporate Profile Silverline Industries Limited
9. PRICING
Silverline's rates for Off-siyte are extremely competitive. Silverline offers the quality and
formal methodologies of a Big Six consulting company with a considerable global cost
advantage.
Our rates for offshore services are based on :
- Level of expertise required
- Complexity of the project
- Specialized task.
The rates for any onsite activity (e.g. system study, implementation) are additional on time and material basis and will also include, but not restricted to, airfare and medical insurance. These onsite rates may be negotiated. Further, Silverline can also provide a fixed price proposal, if the scope of work to be performed is well defined.
For Strategic partners with long-term association - special class of services - GOLD/SILVER CLASS SERVICES are available wherein client-specific plans and resources at special rates are worked out on a long-term basis.
Corporate Profile Silverline Industries Limited
- REPRESENTATIVE CLIENTS
- ANZ Grindlays Bank * Hyatt Regency
- Air India * IBM
- Bank of Maharashtra * Nixdorf Computer
- Bell Labs * Oracle Consulting
- Bombay Hospital * Oil and Natural Gas Commission
- Breach Candy Hospital * Procter & Gamble
- Bristol-Myers Sqibb * Raymond Woolen Mills Ltd.
- Cap gemini, Inc. * Reserve Bank of India
- Citibank * Standard Chartered Bank
- Cumballa Hill Hospital * St. Johns Medical College Hospital
- General Electric * Siemens
- Glaxo Laboratories * State Bank of India
- Heileman Breweries * Synon, Inc.
- Hindustan Lever Ltd. * Taj Group of Hotels
- Hotel Meridian * TLO Holland Controls b.v.
- Yak & Yeti Hotel
- Yak & Yeti Hotel
Corporate Profile Silverline Industries Limited Received on Wed Feb 02 1994 - 05:12:09 CET