Re: Oracle Support?

From: Ian A. MacGregor <ian_at_tethys.SLAC.Stanford.EDU>
Date: Wed, 3 Nov 1993 16:14:53 GMT
Message-ID: <CFxBsu.A2E_at_unixhub.SLAC.Stanford.EDU>


In article <CFvDJH.Gts_at_cbnewsm.cb.att.com>, jmjm_at_cbnewsm.cb.att.com (joseph.m.miklewicz) writes:
|> Ronald,
|>
|> Oracle support infomed me that they do not automatically ship or notify
|> customers when new release are available. Its up to the customer to keep
|> calling in and get put on hold for 15 minutes to ask if the next release
|> of xxx is available for platform yyy is available yet.
|>
|> Kind of makes you wonder if Oracle Support has a customer database. :-)
|>
|> My salesman NEVER calls me about availability of new releases. Actually,
|> my salseman NEVER calls me.
|>
|> --
|> Joe Miklewicz 908-949-3061 jmjm_at_hogpa.att.com

This is true except for the Oracle Strategic Business Unit which supports VM and MVS. Users of Oracle on these platforms receive a letter informing them of new releases and patches.

                                 Ian MacGregor
                                 Stanford Linear Accelerator Center
                                 (415) 926-3528
Received on Wed Nov 03 1993 - 17:14:53 CET

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