Re: customer support identifier

On May 9, 8:11 pm, DA Morgan <damor..._at_psoug.org> wrote:
> Fuzzy wrote:
> > On May 9, 1:57 am, y..._at_vtn1.victoria.tc.ca (Malcolm Dew-Jones) wrote:
> >> kalai (kalaivanan.r.2..._at_gmail.com) wrote:
>
> >> : Hi,
> >> : I try to register in Oracle metalink and it asks me for customer
> >> : support identifier. May I know what is customer support identifier
> >> : and
> >> : how can i get that.
>
> >> Basically, you can buy a support contract from oracle. Then they give you
> >> a password to access the metalink web site. The "customer support
> >> identifier" is just another name for the password.
>
> >> I have never bought support from Oracle, but some places I work do, I have
> >> no idea how you buy the support, or exactly how they allocate access to
> >> the metalink web site.
>
> >> Oracle has another support web site called OTN, as in otn.oracle.com,
> >> which is free. You can get a username/password for that for free.
>
> >> $0.10 Malcolm
>
> > Pretty simple process:
>
> > 1) You purchase a perpetual or term license from Oracle;
> > 2) At the beginning of the period, during the valid term you purchase
> > Support for the period (1 year);
> > 3) Oracle sends you the CSI.
>
> > A reasonably inexpensive product to purchase is Oracle Database
> > Personal Edition. Since it's geared towards developers, and needs to
> > complete price-wise with developer tools such as the various 'visual
> > studios', it's a named 1-user license that contains all the features
> > of Enterprise Edition (except RAC), comes in at a very low price point
> > (Cdn$460) and permits purchase of support (22% of list).
>
> > Reasonable investment for the serious Oracle independant. Right now
> > it's even less expensive for those in the US - by locking the numbers
> > every quarter Oracle gets a few points from the exchange rate.
>
> > Easy to do athttp://store.oracle.comarmed with a credit card.
>
> > Did it myself a few years ago and never regretted the investment in my
> > profession & future. As an independant, I consider it the same kind
> > of expense as any other professional tools (prof. association,
> > education, books, etc.)
>
> > /Hans
>
> Same thing here. I would never put myself in a position of not paying
> for a valid CSI and having support available. As an independent you
> never know where you will be when something goes terribly wrong and
> it isn't ethical to use one organization's support agreement at another
> client's site.
> --
> Daniel A. Morgan
> University of Washington
> damor..._at_x.washington.edu
> (replace x with u to respond)
> Puget Sound Oracle Users Groupwww.psoug.org- Hide quoted text -
>
> - Show quoted text -
hi morgan,
u can also use oracle technology network forum and oracle documentation library (both from oracle). here i am trying to get the CSI. I will let you know once i get that. same to you.

regards,
kalaivanan Received on Fri May 11 2007 - 13:14:14 CEST