Re: Metalink - anyone still work there?! Anybody else given horrible service?

> Greg Strylewicz wrote in message <8lhrh4  $803e$1_at_nntp6.u.washington.edu>...
> >I've been trying for literally a month to register my CSI number
 using the
> >Metalink site - I constantly get refused - bad CSI number or
 country. I've
> >emailed Metalink a dozen times over the last month and have yet to
 receive
 a
> >single acknowledgement.
 

 Is my experience unique or are other people
> >receiving this level of customer support?
> >
> >Greg

The level of 'support' in Metalink (once you get in - we had to create several different userid's before it finally 'recognized it') can be dreadful. I've seen Oracle analysts reply to a bug report (Bug #924671) on indexes on a 6-million row table that the workaround should be to 'perform a full table-scan'. On 6-million rows!

I've seen Metalink support arguments that you need a business case for Oracle to fix a join problem (bug #1176886) that returned bad data. I've seen arguments from support analysts that to_char of log(2, 4) = 1.999 instead of 2.0 really is not a bug.

I've seen a 'workaround' (Bug No. 728918 on indexes on joins) to be 'Do not use Index on table.'

The idea obviously is to close any TARs as quickly as possible on any pretext.

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Before you buy. Received on Thu Jul 27 2000 - 00:00:00 CEST