Re: CRM

From: <luciene_at_br.ibm.com>
Date: Mon, 25 Oct 1999 14:30:01 GMT
Message-ID: <s18qb9iogbb56_at_corp.supernews.com>


Al wrote:
>
>
> Has anyone done a ROI analysis for any Customer Relationship Management
> solutions? We are looking into implementing a CRM but like to know how
> others usually measure ROI for this kind of solutions. Any advice will
be
> appreciated.
>
> Thanks
> Al
>
>

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Received on Mon Oct 25 1999 - 16:30:01 CEST

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