Re: Real problem: need some Help!

>Hi,
>
>we are building a call-centre application with a full windows
>call-centre application consisting of contact management, marketing
>campaign management, tele-marketing and call-centre interface.
>This bought application is an Omnis7, Delphi and C++ application with
>lots of possibilities to interface with other applications (DDE,
>direct SQL, parameter interfacing and more.).
>
>We also have two underlaying customer information systems which we
>want to call from the call-centre application, using the found
>customer with ID's, adresses, and ... Both applications are Oracle
>forms 4.5 applications running on NT 4.0 clients. We want tot strt the
>Oracle applications from the CC application, it works with starting
>runtime forms 4.5 and the specific .fmx form with a few defined
>parameters, but:
>
>most of the usres (all of them) have their Oracle applications opne
>all day. So we want to start a specific and open Oracle form from the
>CC-application with the same parameters, but do not know how to do it.
>We did it with table using temporary records and a requery from the
>Oracle applications, but that option needs user action. We want tot
>minimize the user actions and just give them their Oracle form with
>the full customer information based on the found customer information
>in the CC-application.
>
>Can somebody help us?

In your Oracle form(s) create some parameters to hold the values you want to pass from the CC application. (Suppose they are "cust_id", "operator", and "time". The call to the fmx will look like this:

c:\orant\bin\f45r32.exe myapp.fmx cust_id="12345" operator="myname" time="12:34pm"

You can then access these parameters from the form via :parameter.cust_id etc.

Hope this helps....
Dan Received on Tue Mar 10 1998 - 00:00:00 CET