Real problem: need some Help!
Date: 1998/03/04
Message-ID: <34fee158.13933166_at_news.A2000.nl>#1/1
Hi,
we are building a call-centre application with a full windows call-centre application consisting of contact management, marketing campaign management, tele-marketing and call-centre interface. This bought application is an Omnis7, Delphi and C++ application with lots of possibilities to interface with other applications (DDE, direct SQL, parameter interfacing and more.).
We also have two underlaying customer information systems which we want to call from the call-centre application, using the found customer with ID's, adresses, and ... Both applications are Oracle forms 4.5 applications running on NT 4.0 clients. We want tot strt the Oracle applications from the CC application, it works with starting runtime forms 4.5 and the specific .fmx form with a few defined parameters, but:
most of the usres (all of them) have their Oracle applications opne all day. So we want to start a specific and open Oracle form from the CC-application with the same parameters, but do not know how to do it. We did it with table using temporary records and a requery from the Oracle applications, but that option needs user action. We want tot minimize the user actions and just give them their Oracle form with the full customer information based on the found customer information in the CC-application.
Can somebody help us?
Mario van Essen
Drs. ing. Mario van Essen N.V. REMU
M.van.Essen_at_fibre.A2000.nl @..@ Informatiezaken
+31-35-6289705 (----) +31-30-2976674
Hilversum (>____<) Utrecht
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Received on Wed Mar 04 1998 - 00:00:00 CET