Knowledge Base Tool
Date: 1997/04/16
Message-ID: <33552ACA.222D_at_evolving.com>#1/1
[Quoted] Hi All,
I work for a company that has multiple projects and multiple DBA groups. In the past, all the groups have been independent of one another and most of the time, none of the groups knew what the other groups were doing. Up to this point there has been no information sharing between DBA groups.
In an effort to standardize and share information, we would like to
develop a way to allow all our DBAs to share information with each
other.
We would like to create an online knowledgebase that would give us the
ability to 'search' through the database to see if another DBA has
encountered the same problem.
This would be an application similar to what tech support reps from Microsoft or Oracle use when you call up and have a particular question or error message. They usually say, "Hold on a second - Let me look that up in my database."
Please reply back and let me know what commercial products are
available,
or maybe someone has developed something from scratch for use within
their orgranization.
We are interested in software to run on WIN/NT, WIN/95 and UNIX
platforms.
We would prefer simple and cheap to something feature-rich and
expensive.
We need to be able to enter a date, problem topic, description of the problem, and what we did to resolve the problem. We also need the capability to search on a keyword.
In addition to knowledgebase software I would be interested to hear how some of you with larger DBA groups are able to share information and share ideas to more effectively provide database support to your respective organizations.
Thanks
Nathan
| Nathan G. Secrist |
| Evolving Systems, Inc. | Phone: (303) 802-1307 |
| 9777 Mount Pyramid Court | Fax: (303) 802-1420 |
[Quoted] | Englewood, CO 80112 | Email: nsecrist_at_evolving.com |
Received on Wed Apr 16 1997 - 00:00:00 CEST