Re: And now it's the 10g doco not available...

From: Noons <>
Date: Thu, 27 Oct 2011 21:46:45 +1100
Message-ID: <j8bcq5$t0c$>

joel garry wrote,on my timestamp of 21/10/2011 3:44 AM:

>> Heh! The SR I opened disappeared from my SR list when the Oracle
>> analyst took over.
>> Then today I get an auto e-mail reply saying that it's got a reply and
>> I should go check.
>> I go check, and it's still nowhere in my list of open - or closed -
>> SRs.
>> Hmmm...
>> I sense another "Brasil/1984/twilight zone" event coming up...
> There's still issues with search on tahiti, you'd think people would
> have figured out hyperlinks by now.

Found out today why the blessed thing wouldn't appear in my open SR list.

Turns out there are two main categories of SR: "technical" and "non-technical".

Each gets its own screen and can only be viewed in that context.

So, once one gets to the SR screen, click on the "pencil" icon at the right top of the SR display pane. That pulls down a "dialogue" that allows us to click on "Technical SR" or "Contact Us" (Supportspeak for "non-technical" - so obvious, isn't it?...) type of SR.

My SR, being about the doc site being down for 10gr2, was classed as "Contact Us" and therefore never got shown until I specifically selected that category!


(rolling eyes) Received on Thu Oct 27 2011 - 05:46:45 CDT

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