Re: Incompetent Oracle Support

From: Noons <wizofoz2k_at_gmail.com>
Date: Sun, 25 Jul 2010 18:42:32 -0700 (PDT)
Message-ID: <08b1f09c-f5b1-47e4-bcc2-70874006a9c0_at_b4g2000pra.googlegroups.com>



On Jul 23, 11:35 pm, John Hurley <hurleyjo..._at_yahoo.com> wrote:
> In most cases it seems like you have to get it at Sev 1 and then at
> some point escalate thru a phone call from a manager and ask them
> nicely to get it placed with someone competent and experienced.

I must admit I haven't had a Sev1 problem in a looooong time. And all my SRs in the last three years have been acted upon promptly and within less than 24 hours, all Sev3. Mind you, the problems were all of the "ah-ha, known bug (by whom, may I ask?)" class. Received on Sun Jul 25 2010 - 20:42:32 CDT

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