Re: Oracle support

From: John Hurley <>
Date: Wed, 17 Mar 2010 08:47:46 -0700 (PDT)
Message-ID: <>

On Mar 16, 12:25 pm, Mladen Gogala <> wrote:


> I have a service request, level 4, that hasn't been touched in 5 days. I
> haven't even received an email that it has been assigned to an analyst.
> Is anybody else having an experience like this?

The one I put in last week ( at Sev 3 ) had not been touched until I bumped it up ( monday morning ) to Sev 2.

It seems to be fairly typical right now for stuff not to get worked on until it is up to Sev 2. Received on Wed Mar 17 2010 - 10:47:46 CDT

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