Re: The penny hasn't dropped yet...

From: John Hurley <johnbhurley_at_sbcglobal.net>
Date: Sun, 7 Mar 2010 16:29:05 -0800 (PST)
Message-ID: <1c3610bf-5142-49b2-81ad-58bbd9f4641a_at_c16g2000yqd.googlegroups.com>

On Mar 7, 9:19 am, Steve Howard <stevedhow..._at_gmail.com> wrote:

snip

> I used the OCM tool not long ago, and it uploaded the wrong
> information to Oracle.  It took four (wasted) days of working on an SR
> to determine that.
>
> I have also found the best analysts never ask for an RDA.  They always
> ask for what is relevant to your problem (alert log, crsd logs, etc.),
> and then work their way to more stuff if there is a need.

The problem is getting to the best analysts. The very large companies with big support contracts have names and phone numbers of people in the Oracle management chain that not many people have access to. Received on Sun Mar 07 2010 - 18:29:05 CST