Re: rant - does oracle know how to design a website?
From: joel garry <joel-garry_at_home.com>
Date: Wed, 10 Feb 2010 11:56:49 -0800 (PST)
Message-ID: <31413ebf-e868-4774-8884-412b6f60d23a_at_u5g2000prd.googlegroups.com>
On Feb 10, 12:54 am, "Vladimir M. Zakharychev" <vladimir.zakharyc..._at_gmail.com> wrote:
> On Feb 10, 4:25 am, "Bob Jones" <em..._at_me.not> wrote:
>
>
>
> > "gs" <g..._at_gs.com> wrote in messagenews:Vg1cn.63008$Db2.46115_at_edtnps83...
> > > Matthias Hoys wrote:
> > >> "gs" <g..._at_gs.com> wrote in messagenews:SDWbn.62938$Db2.43303_at_edtnps83...
> > >>> I think I see the method behind the new metalink, or "my oracle support"
> > >>> for that matter. Make it as frustratingly clunky and user unfriendly as
> > >>> humanly (or not) possible, and support calls will go down, along with
> > >>> that "unsatisfied" support calls. I know for me it is a last resort
> > >>> after I have exhausted all other avenues.
>
> > >>> Case in point - we are installing 11G on a windows 2003 server, the
> > >>> database is going to be spatial and the vendor doesn't support (for
> > >>> reasons known only to them) windows 2008 yet. Anyway, thats not my
> > >>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
> > >>> bit R2, so I go to the 11G database page to view the certification
> > >>> matrix like I always do (did) Ah, here is the link, on the downloads
> > >>> page for the database, right where it says "Review the certification
> > >>> matrix for this product here." But wait, clicking on the link brings up
> > >>> a page saying all certification information is now on My Oracle Support
> > >>> website.. Ok, go to my support page, enter in "11G windows certification
> > >>> matrix" - what do I get? A list of 8 or so options, on about generic
> > >>> connectivity on windows or linux 64 bit platforms, something about what
> > >>> platforms oracle messaging gateway is available on, and a real relevant
> > >>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
> > >>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>
> > >>> So, play with search terms a bit, I get links on installing 8i on
> > >>> windows NT, a windows 98/ME certification article, running 9i on windows
> > >>> 2000 etc etc etc..
>
> > >>> Lot's of information on patchsets etc., but 10 minutes later I still
> > >>> can't find an 11G windows certification matrix.
>
> > >>> Who designs this infrastructure? Do they think all the cool
> > >>> sliding/expanding/contracting menus and various error pages are what
> > >>> people want??
>
> > >>> Anyway, at least I feel better now, back to looking, give it another 5
> > >>> minutes them I'm logging an SR..
>
> > >>> Wish me luck
>
> > >> Recently I was looking for the latest patch set for APEX - but the search
> > >> on MOS always returned zero results.
> > >> Luckily, I could find the patch set number on a blog and I entered that
> > >> one directly - now the patch set did show up. Hail to the blogs!!!
>
> > >> Matthias
>
> > > I wasn't trying to imply that the info I needed wasn't there, but the
> > > hoops one has to jump through to find something simple is simply
> > > ridiculous IMHO - for example filling out the first x number of fields in
> > > a search box and ignoring the rest, because even filling them out
> > > correctly yields 0 rows returned.
>
> > > I was looking for apex download last week, I got tired of searching
> > > Oracle's site and googled it instead and had it in one hit, it pointed me
> > > straight to oracles download page whereas a search from within Oracle.com
> > > for "apex download" brought up pages and pages of documents and other
> > > things that had nothing to do with what I wanted.
>
> > I am surprised it took you that long to realize that. The new Metalink has
> > sucked for a while. It is slower and sometimes hangs or just gives an error
> > pop-up.
>
> > They should just go back to classic Metalink. It is easier to navigate and
> > less confusing.
>
> Hehe. Expected reaction to exemplary violation of the KISS
> principle. :) Too bad software designers seem to have forgotten (or
> simply didn't learn) it...
>
> Regards,
> Bob
Date: Wed, 10 Feb 2010 11:56:49 -0800 (PST)
Message-ID: <31413ebf-e868-4774-8884-412b6f60d23a_at_u5g2000prd.googlegroups.com>
On Feb 10, 12:54 am, "Vladimir M. Zakharychev" <vladimir.zakharyc..._at_gmail.com> wrote:
> On Feb 10, 4:25 am, "Bob Jones" <em..._at_me.not> wrote:
>
>
>
> > "gs" <g..._at_gs.com> wrote in messagenews:Vg1cn.63008$Db2.46115_at_edtnps83...
> > > Matthias Hoys wrote:
> > >> "gs" <g..._at_gs.com> wrote in messagenews:SDWbn.62938$Db2.43303_at_edtnps83...
> > >>> I think I see the method behind the new metalink, or "my oracle support"
> > >>> for that matter. Make it as frustratingly clunky and user unfriendly as
> > >>> humanly (or not) possible, and support calls will go down, along with
> > >>> that "unsatisfied" support calls. I know for me it is a last resort
> > >>> after I have exhausted all other avenues.
>
> > >>> Case in point - we are installing 11G on a windows 2003 server, the
> > >>> database is going to be spatial and the vendor doesn't support (for
> > >>> reasons known only to them) windows 2008 yet. Anyway, thats not my
> > >>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
> > >>> bit R2, so I go to the 11G database page to view the certification
> > >>> matrix like I always do (did) Ah, here is the link, on the downloads
> > >>> page for the database, right where it says "Review the certification
> > >>> matrix for this product here." But wait, clicking on the link brings up
> > >>> a page saying all certification information is now on My Oracle Support
> > >>> website.. Ok, go to my support page, enter in "11G windows certification
> > >>> matrix" - what do I get? A list of 8 or so options, on about generic
> > >>> connectivity on windows or linux 64 bit platforms, something about what
> > >>> platforms oracle messaging gateway is available on, and a real relevant
> > >>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
> > >>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>
> > >>> So, play with search terms a bit, I get links on installing 8i on
> > >>> windows NT, a windows 98/ME certification article, running 9i on windows
> > >>> 2000 etc etc etc..
>
> > >>> Lot's of information on patchsets etc., but 10 minutes later I still
> > >>> can't find an 11G windows certification matrix.
>
> > >>> Who designs this infrastructure? Do they think all the cool
> > >>> sliding/expanding/contracting menus and various error pages are what
> > >>> people want??
>
> > >>> Anyway, at least I feel better now, back to looking, give it another 5
> > >>> minutes them I'm logging an SR..
>
> > >>> Wish me luck
>
> > >> Recently I was looking for the latest patch set for APEX - but the search
> > >> on MOS always returned zero results.
> > >> Luckily, I could find the patch set number on a blog and I entered that
> > >> one directly - now the patch set did show up. Hail to the blogs!!!
>
> > >> Matthias
>
> > > I wasn't trying to imply that the info I needed wasn't there, but the
> > > hoops one has to jump through to find something simple is simply
> > > ridiculous IMHO - for example filling out the first x number of fields in
> > > a search box and ignoring the rest, because even filling them out
> > > correctly yields 0 rows returned.
>
> > > I was looking for apex download last week, I got tired of searching
> > > Oracle's site and googled it instead and had it in one hit, it pointed me
> > > straight to oracles download page whereas a search from within Oracle.com
> > > for "apex download" brought up pages and pages of documents and other
> > > things that had nothing to do with what I wanted.
>
> > I am surprised it took you that long to realize that. The new Metalink has
> > sucked for a while. It is slower and sometimes hangs or just gives an error
> > pop-up.
>
> > They should just go back to classic Metalink. It is easier to navigate and
> > less confusing.
>
> Hehe. Expected reaction to exemplary violation of the KISS
> principle. :) Too bad software designers seem to have forgotten (or
> simply didn't learn) it...
>
> Regards,
> Bob
Maybe if using flash borked the sail on Larry's boat he would notice.
jg
-- _at_home.com is bogus. http://www.signonsandiego.com/news/2010/feb/08/wind-lose-or-awe/Received on Wed Feb 10 2010 - 13:56:49 CST