Re: rant - does oracle know how to design a website?
From: Shakespeare <whatsin_at_xs4all.nl>
Date: Mon, 08 Feb 2010 20:36:08 +0100
Message-ID: <4b7067a0$0$22916$e4fe514c_at_news.xs4all.nl>
Op 8-2-2010 18:13, gs schreef:
> Shakespeare wrote:
>> Op 8-2-2010 17:06, gs schreef:
>>> I think I see the method behind the new metalink, or "my oracle support"
>>> for that matter. Make it as frustratingly clunky and user unfriendly as
>>> humanly (or not) possible, and support calls will go down, along with
>>> that "unsatisfied" support calls. I know for me it is a last resort
>>> after I have exhausted all other avenues.
>>>
>>> Case in point - we are installing 11G on a windows 2003 server, the
>>> database is going to be spatial and the vendor doesn't support (for
>>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>>> bit R2, so I go to the 11G database page to view the certification
>>> matrix like I always do (did) Ah, here is the link, on the downloads
>>> page for the database, right where it says "Review the certification
>>> matrix for this product here." But wait, clicking on the link brings up
>>> a page saying all certification information is now on My Oracle Support
>>> website.. Ok, go to my support page, enter in "11G windows certification
>>> matrix" - what do I get? A list of 8 or so options, on about generic
>>> connectivity on windows or linux 64 bit platforms, something about what
>>> platforms oracle messaging gateway is available on, and a real relevant
>>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>>
>>>
>>> So, play with search terms a bit, I get links on installing 8i on
>>> windows NT, a windows 98/ME certification article, running 9i on windows
>>> 2000 etc etc etc..
>>>
>>> Lot's of information on patchsets etc., but 10 minutes later I still
>>> can't find an 11G windows certification matrix.
>>>
>>> Who designs this infrastructure? Do they think all the cool
>>> sliding/expanding/contracting menus and various error pages are what
>>> people want??
>>>
>>> Anyway, at least I feel better now, back to looking, give it another 5
>>> minutes them I'm logging an SR..
>>>
>>> Wish me luck
>>
>> Enter the first 5 entries (database, database, database, enterprise
>> edition, 11gr2) and your platform (first enty only) and you get a
>> result ('planned')
>>
>> Shakespeare
>
> tried that, get page with 0 results, which means either they cant find
> anything or 11GR1 isn't supported on windows 2003 64..
>
> back to my original point - what was wrong with the old matrix you could
> get on the download page while you were there? This new support page is
> ok with SR's (finally) but if you are searching for something you get
> the impression that the sites search engine was designed by someone that
> just discovered the joys of flash and crystal meth - at the same time..
Date: Mon, 08 Feb 2010 20:36:08 +0100
Message-ID: <4b7067a0$0$22916$e4fe514c_at_news.xs4all.nl>
Op 8-2-2010 18:13, gs schreef:
> Shakespeare wrote:
>> Op 8-2-2010 17:06, gs schreef:
>>> I think I see the method behind the new metalink, or "my oracle support"
>>> for that matter. Make it as frustratingly clunky and user unfriendly as
>>> humanly (or not) possible, and support calls will go down, along with
>>> that "unsatisfied" support calls. I know for me it is a last resort
>>> after I have exhausted all other avenues.
>>>
>>> Case in point - we are installing 11G on a windows 2003 server, the
>>> database is going to be spatial and the vendor doesn't support (for
>>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>>> bit R2, so I go to the 11G database page to view the certification
>>> matrix like I always do (did) Ah, here is the link, on the downloads
>>> page for the database, right where it says "Review the certification
>>> matrix for this product here." But wait, clicking on the link brings up
>>> a page saying all certification information is now on My Oracle Support
>>> website.. Ok, go to my support page, enter in "11G windows certification
>>> matrix" - what do I get? A list of 8 or so options, on about generic
>>> connectivity on windows or linux 64 bit platforms, something about what
>>> platforms oracle messaging gateway is available on, and a real relevant
>>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>>
>>>
>>> So, play with search terms a bit, I get links on installing 8i on
>>> windows NT, a windows 98/ME certification article, running 9i on windows
>>> 2000 etc etc etc..
>>>
>>> Lot's of information on patchsets etc., but 10 minutes later I still
>>> can't find an 11G windows certification matrix.
>>>
>>> Who designs this infrastructure? Do they think all the cool
>>> sliding/expanding/contracting menus and various error pages are what
>>> people want??
>>>
>>> Anyway, at least I feel better now, back to looking, give it another 5
>>> minutes them I'm logging an SR..
>>>
>>> Wish me luck
>>
>> Enter the first 5 entries (database, database, database, enterprise
>> edition, 11gr2) and your platform (first enty only) and you get a
>> result ('planned')
>>
>> Shakespeare
>
> tried that, get page with 0 results, which means either they cant find
> anything or 11GR1 isn't supported on windows 2003 64..
>
> back to my original point - what was wrong with the old matrix you could
> get on the download page while you were there? This new support page is
> ok with SR's (finally) but if you are searching for something you get
> the impression that the sites search engine was designed by someone that
> just discovered the joys of flash and crystal meth - at the same time..
This is what I got:
Product Version Tier Platform Platform Version Status Tier Product Tier Product Version
11gR1 Server Microsoft Windows x64 (64-bit) XP 11gR1 Server Microsoft Windows x64 (64-bit) Vista 11gR1 Server Microsoft Windows x64 (64-bit) 2008 11gR1 Server Microsoft Windows x64 (64-bit) 2003
all with status 'certified' (even the "copy table" function is malfunctioning...)
Shakespeare Received on Mon Feb 08 2010 - 13:36:08 CST