Re: metalink still unuseable the 2nd day ...

From: Mark D Powell <>
Date: Fri, 13 Nov 2009 06:59:33 -0800 (PST)
Message-ID: <>

On Nov 12, 10:11 am, Mark D Powell <> wrote:
> On Nov 11, 9:11 am, hpuxrac <> wrote:
> > Still broken ... ( broken differently than yesterday ).
> > Get message
> > My Oracle Support Services Error
> > A server connection error occurred.
> > You cannot continue
> > Please try again later.
> > It looks like Noons nailed it on his blog post sad to say but true.
> Well, here it is Thursday and I am still unable to access my Oracle
> Support account.  It seems my following instructions received via an
> email from Oracle is probably the heart of the problem.  The email was
> supposed to take me to the administration page but instead it ended up
> submitting a request for access to my CSI administrator.  I am the
> administrator.  The CSI shows my old email address and not the newer
> one I have been using successfully till last Friday to access my
> account.
> I entered a SR on Tuesday and yesterday around noon Oracle called me
> at the office.  Since I am out of the office and have a vacation
> message the analyst said I can call back on Monday.  So I have called
> twice today.  Each time I waited about 20 minutes then I could hear
> ringing like I was being transfered to an analyst then I was cut off.
> The fun continues.
> HTH -- Mark D Powell --

Update. My access has been fixed. From the phone conversation with the analyst she has a lot of similar SR's already on her list and it is going to take a while to work through them. That is my opinion and not anything she said.

As my issue was tied to my CSI having an obsolete email address rather than my current one I think in my case the real problem was that the old system did not properly propogate email address changes and with the upgrade this issue (along with some others) bit Oracle in the butt. I would hope

If you cannot access the new system and you have not entered an SR via the phone I suggest you do so rather than wait for Oracle to just fix whatever issue is blocking your access. Again it is just my opinion based on my initial SR entry and folllow=up that the majority of fixes are manual, at least at this point.

HTH -- Mark D Powell -- Received on Fri Nov 13 2009 - 08:59:33 CST

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