Re: metalink still unuseable the 2nd day ...
Date: Thu, 12 Nov 2009 17:02:20 -0800 (PST)
On Nov 13, 8:19 am, Shakespeare <what..._at_xs4all.nl> wrote:
> I liked the old TTY (1200/96) terminal version of the Oracle bug
> database, and support by phone.... so you could just hang up quick
> enough when getting the wrong support guy and call again until you got a
> good one....
Sad thing indeed is: the guys at the coal front in suppport are
nowadays quite good.
I've had to open three or four calls in the last year and in every case I got a sensible and meaningful reply/solution/workaround that actually resolved the problem, in less than 24 hours. That would have been unheard of, way back when! I made sure those support analysts got a very good rap on the subsequent survey.
It's just the front end UI that is mucking up things - and the "clueless" nonsense, but that one is much more widespread than just Support, all the way to the top... Received on Thu Nov 12 2009 - 19:02:20 CST