Re: Oracle support is sub-optimal

From: joel garry <>
Date: Wed, 9 Jul 2008 09:13:40 -0700 (PDT)
Message-ID: <>

On Jul 7, 5:00 pm, ThanksButNo <> wrote:
> On Jul 7, 10:20 am, joel garry <> wrote:
> > In the end, he got the job done, and I had a good support call
> > experience, if a bit slower than I would like, but with the proviso it
> > seemed in spite of the procedures, rather than because of them.
> You should probably contact the fellow's supervisor and let it be
> known that you really appreciate it when one their employees goes the
> extra mile. That could mean the difference between getting more
> support like that, or ...

There was some button like "do you want to nominate this guy for superhero of the year" or something in the feedback survey.

> > Then I opened an unrelated support call with another vendor last week,
> > and haven't heard back...
> ... or more like this.

Finally heard back from them. On one of two issues.


-- is bogus.
Who wrote your filesystem?
Received on Wed Jul 09 2008 - 11:13:40 CDT

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