Re: Oracle support is sub-optimal

From: ThanksButNo <>
Date: Mon, 7 Jul 2008 17:00:03 -0700 (PDT)
Message-ID: <>

On Jul 7, 10:20 am, joel garry <> wrote:

> In the end, he got the job done, and I had a good support call
> experience, if a bit slower than I would like, but with the proviso it
> seemed in spite of the procedures, rather than because of them.

You should probably contact the fellow's supervisor and let it be known that you really appreciate it when one their employees goes the extra mile. That could mean the difference between getting more support like that, or ...

> Then I opened an unrelated support call with another vendor last week,
> and haven't heard back...

... or more like this. Received on Mon Jul 07 2008 - 19:00:03 CDT

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