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Urgent!!! Application Support Analyst for UAE

From: vam <>
Date: Wed, 07 Nov 2007 02:25:43 -0800
Message-ID: <>

VAM SYSTEMS is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, USA, Singapore & India.
VAM SYSTEMS are currently looking for Application Support Analyst for our UAE operations with the following skill set and terms and conditions:
Skill Set required:
Duties & Responsibilities:
1. Daily support activities for all the applications, as specified in the support manual(s).

2.	On-going monitoring of the applications throughout the day.
3.	Respond to incidents logged by users through the Help Desk system
and keeping the users up to date with the progress of issues.
4.	Reporting of incident to vendor where applicable, including follow-
up of issues.
5.	Reporting of incident to other support areas in IT where
applicable, including following up issues.
6.	Inform the Head of Service Desk of production disruption issues,
including issues encountered outside of normal working hours.
7.	Keeping of records, including logging of incident reports, updating
support logs, Help Desk calls.
8.	Ability to work under pressure.
9.	Ability to work in shifts.
10.	Ability to work with minimal supervision.
11.	Ensure that the support mobile is on at all time.
12.	Escalate production issues immediately, if a fix can not be
provided within 1 hour.
13.	Enforce SLAs and OLAs.
14.	Responsibility assigned by Head of Service Desk.
Knowledge & Skills:

Use of SQL (Sybase Transact-SQL and Oracle SQL Plus,), Ingres,
PowerBuilder, VB.
Understanding of PLSQL, UNIX Shell Scripting.
Database development experience in Oracle and or Sybase.
Good knowledge of UNIX, VMS & NT.
Good Business knowledge (Investment).
Incident solving abilities.
Good communication skills.
Good customer service skills.
Good analysis & troubleshooting skills.
Forward thinker and proactive. Look for and implement effective
Multitasking. Ability to manage multiple tasks simultaneously

Graduate in Computer Science/ IT

Work Experience:
Minimum of 5 years experience in Application development & Support.
Banking or Investment Sector experience.
Strong Technical & Analytical skills in Financial Applications, RDBMS. Knowledge:

Experience in supporting critical business application (preferable
in Investment sector).
Strong users interaction

Experience in providing 1st level support for various applications. Personal Attributes:
Forward thinker and proactive, Team Player, Highly motivated. Terms and conditions:
Joining time frame: 2 weeks (maximum 4weeks) The selected candidates shall join one of the leading financial institutions in UAE
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at or If there is any queries you can chat with me on,, Skype ID is nishanthini2 or call us +91 471-3015245 or 2310430. VAM SYSTEMS FZC
NE-2 8, SAIF Zone
Sharjah, United Arab Emirates.

Tel: +971-6-5570407
Fax: +971-6-5570958
Tel: +91-471-3015245 (India)
Fax: +91-471-2310430 (India) Received on Wed Nov 07 2007 - 04:25:43 CST

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