Noons wrote:
> On Sep 17, 11:55 am, DA Morgan <damor..._at_psoug.org> wrote:
>
>> I've had no problem escalating SRs so what may be specific for you
>> is not correct in general.
>
> Funny though: it appears I'm not the only one - nor
> the first - mentioning lousy support response times?
>
>> The question you might wish to ask yourself
>> is why.
>
> you mean: why are we paying Oracle for a
> support service that appears to be ineffective?
> Last time I looked it was not a free service?
>
>> I can come up with a number of possibilities some of which
>> might not be particularly flattering, given the strong negative
>> opinions you see to express, so you might wish to consider whether you
>> may be your own worst enemy here.
>
> You know: I just re-read our support agreement
> and it all seems pretty much plain that we pay for
> a service therefore we are entitled to get it.
>
> Or are plain legal agreements worth jack now
> unless accompanied by suitable amounts of
> brown-nosing?
>
> Besides, my points against Oracle are very
> clearly aimed at their marketing and management.
> Not at their support. In fact, you will find me
> openly disagreeing with claims it sucks.
> Maybe I''ll have to review that as well...
Lets deal with the support issues first. Then we'll move
onto marketing and management. One issue at a time.
--
Daniel A. Morgan
University of Washington
damorgan_at_x.washington.edu (replace x with u to respond)
Puget Sound Oracle Users Group
www.psoug.org
Received on Mon Sep 17 2007 - 01:47:53 CDT
